Homework 1 Operations Management

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Homework 1 Question 9 page 33 A parcel delivery company delivered 103,000 packages in 2007, when its average employment was 84 drivers. In 2008 the firm handled 112,000 deliveries with 96 with 96 drivers. What was the percentage change in productivity from 2007 to 2008? 103,000 / 84 -> 1226 112,000 / 96 -> 1167 (1167 – 1226) / 1226 = -4. 81 % Percentage change in productivity from 2007 to 2008 was about -4.81 %. Ben Lawson’s Case Question 1 They create value because they provide several high quality products and services for Orleans. Allowing Orleans to pursue their outsourcing objectives. Question 2 Compare to the Mexican alternative, Ben Lawson can offer everything Orleans needs. They worked together since a long time and they are still as close as they were before. And if a problem was to arise they can speak of this one quickly. Question 3 They still are interested in outsourcing as they were before. But nowadays their intent is to reduce the costs of their raw material and to a further extent their labor costs. Question 4 In my eyes he should change. He has relied mostly on business provided by Orleans. It seems that his business providers are looking to up abroad to find cheaper. Question 5 His Business is well situated within the supply chain. But bearing in their relationship with Orleans company they do not have many options if a takeover or a replacement of their company was to happen. Question 6 He should look for others companies he could supply in the USA. And start making generic parts, less specialized, which could help attract others clients. Lasik vision: 1. What is Lasik Vision´s competitive priority? Lasik Vision was started with the aim to differentiate itself from its competitors in the way they made their profit (margin). Before Michael Henderson and Dr Sutton went about their business, eye surgery was high

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