Staffing Challenges In today’s competitive market, organizations not only strive to increase productivity, improve service, and adapt to new technology to gain a competitive edge, they also compete for highly skilled employees. Regardless of the size of the organization, staffing is a critical function that could cost an organization dearly if the wrong decisions are made during the hiring process. Staffing an organization is one of the most critical functions in Human Resources (HR). Hiring and retaining skilled employees is a key element in the success of any organization and is considered the underlying effectiveness of an organization (Heneman & Judge, 2010). Staffing is defined as “the process of acquiring, deploying, and retaining a workforce of sufficient quantity and quality to create positive impacts on the organizations effectiveness” (Heneman & Judge, 2010, pg 8).
Communication, behavior, and appearance are three are the crucial factors that make a great professional employee, as these are characteristics that can contribute to a company in its goals to be profitable. Most businesses, no matter the industry, sets certain guidelines to which its employees are expected to adhere to, these rules are usually explained in the employee handbook. Professionalism is essentially, the knowledge that an individual conveys about a certain field. At work, professionalism refers to a person doing his or her job with sincerity, and maintaining professional etiquette and ethics in the workplace. Companies specify which behaviors are acceptable, and which are not, when they first start the hiring process for a new employee.
This means that providing continuity in the employee’s that deal with each client is of great importance. Technically the company could see this request as a want but they identify the value it provides and work hard to assign individuals for each client. 2. John and Jessica’s relationship is an example of an internal customer relationship. John requires high quality customer service to the clients he is supplying to.
This paper will provide detailed information regarding the customer service manager position, the job analysis of the position, methods of recruiting and selection methods for seeking the best candidates. Description of the Position The Customer Service Manager (CSM) is involved in various aspects of business at GE. Knowledge of the company as well as the part in which the individual hired will play in his or her role will be essential to the success of the individual hired. The customer service manager will oversee customer service throughout the GE branch hired for. This includes ensuring customer service practices are well established and followed by customer service employees as well as ensuring excellence in customer service (General Electric, 2012).
The strength or limitation of a capital market will result in the indication of how well a manufacturing company market value will be perceived. The most important goal of an effective manager is to raise the perceived value of a company. Hi Jamie This is a great response to the discussion question and was very informative. It is very important for a manager to have knowledge on capital markets. It is important to do a thorough review of all performance activities up to the current date.
Task 1.1 – Recruitment Procedure Kingston University will do a job analysis whenever there’s a resignation, retirement or expansion. Kingston University will begin with a job analysis. Recruitment Process for Kingston University Job Analysis is the process of establishing job related factors that the business tutor needs to perform at the workplace. It identifies the tasks, responsibilities and duties involved in the job. This analysis is done by judging the collected data on the job.
Organization and Retention of JC’s Casino Psy435 Running a business takes hard work, devotion, a well trained staff, and the desire to succeed. The following paper will examine two theories that can help the owner(s) or supervisor(s) of a company to motivate their employees for success. It will also examine the stressors involved when an organization experiences a lack of proper supervision and a deficiency in staff and recruitment. Finally, a look at how the ability to promote job satisfaction is essential for growth. Motivational Theories Reinforcement Theory One motivational theory that can help retain employees is the reinforcement theory.
Customer service is very important in part of a business’s activities. What does a customer service programme consist of? 1. Standards 2. Training Standards and training are very important for the employees to maintain as these are the two things that are essential to ensure that the service is maintained at the necessary level to keep the customers happy.
In any business, clear direction is vital. Tesco vision guides the direction and the decisions they take as an organisation. Tesco is a company built around customers and colleagues, high-quality assets around the world and multiple opportunities for growth – and these characteristics are central to their vision for the business. Tesco wants to be the most highly valued business by: the customers they serve, the communities in which they operate, their loyal and committed colleagues and of course, their shareholders. Tesco employees work in a wide range of position in a store and in a non store function such as customer service, department managers, warehouse employees , office based and logistic.Improving skills and job satisfaction of employees are the key of a growing company and this is the key of Tesco.
Retention of High Performing Employees By Prof R.K.Saily, Professor in Bharati Vidyapeeth’s Institute of Management & Information Technology, Navi Mumbai And Research Scholar of JJTU ABSTRACT Keeping high-performing employees has become a top priority for today’s organizations for achieving cutting edge in the globally competitive environment. Managers, supervisors, and team leaders play the greatest role in employee satisfaction or dissatisfaction. Today’s employees want challenging and meaningful work, opportunities to learn and grow, the sense of being part of a group, and a good boss. This article describes the things that managers and supervisors can do to create these conditions and be “good bosses”. It is often said that employees do not leave the organizations, they leave the managers.