Hbs: Cvs(a)

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CVS(A) QUESTIONS (35 points total) 1. What changes do you recommend to CVS’s existing pharmacy fulfillment process? What Information Technology (IT) changes, if any, are required to implement your changes? (15 points) Most of the changes I propose will be focused at the “Drop-Off” points. Although no substantial problems arose at this point I feel that significant changes at this stage will speed up things throughout the fulfillment process:  Improved patient database: The improved database need to tackle two issues: o The first being the “No Refill Allowed” issue. Tech personal need to keep a track of how many refills one prescription has and input the number of refills allowed, the expiry of the prescription and the date issued along with details of the medication. Although this is a tedious process at first, in the long run CVS can build up a database of their patients refillable medication and the problem of ineligible scripts are now solved. o The second improvement would be to keep a track of the commonly used Insurance companies and have these companies provide their formularies. This would be beneficial to CVS and the insurance companies as customers and pharmacists or tech personnel need not bother the insurance companies to check if their customers are covered for certain kinds of medications. If this isn’t a viable option then CVS can request patients to give them details of their formularies once they encounter an initial problem.  Customer privilege program (for heavy users): recurring customers/ customers who require the same kind of medication should be given the option to enroll into a Customer Privilege program which lets them utilize special lanes for quick service without waiting in line and privileges at the Digital Kiosks (explanation provided below). Patients will be asked to fill out a form to enroll in the privileges
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