Good and Bad Practice

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DIRECT SERVICES -ADULTS RESIDENTIAL AND DAY CARE PACK 5 A CHALLENGING BAD PRACTICE CHALLENGING BAD PRACTICE IN SOCIAL CARE WHAT IS GOOD PRACTICE? Good practice may be defined as action intended: - □ To ensure a person is treated as an individual and in a Manner which values their life experience □ To empower and enable a person to be involved in decision making about matters that effect their quality of life □ To ensure a person is able to exercise their right to choice, privacy and dignity and to maintain their desired level of independence and fulfilment WHAT IS BAD PRACTICE? Bad practice is the opposite of good practice, typically it will include anything that: - □ Denies the right of a person to be treated as an individual with respect and dignity □ Denies involvement and decision making □ Could be defined as a form of abuse □ Results in behaviour that is racist, sexist and/or oppressive to others □ Goes against agreed guidelines, policies and procedures WHY SHOULD YOU CHALLENGE BAD PRACTICE? ➢ By not challenging it you are allowing it to continue and you could be seen as colluding with it. ➢ It spoils the reputation of the service you are part of providing You may become part of any complaint or disciplinary process, and your actions, or lack of them could be questioned. It will not simply go away! WHAT SHOULD YOU DO IF YOU SUSPECT BAD PRACTICE? Ask yourself these questions to inform your decision how to act. □ What did I see? □ What did I hear? □ When did I see/hear it? □ Were others present? □ Who? □ Who told me – was it first, second or even third hand? □ Does it breach the law? □ Does it breach NCC Policy/Procedures or these guidelines? Remember you may not have the whole picture, but
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