ASSESSMENT ACTIVITY 2: Why is it necessary, as part of the planning process for customer service teams, to review previous performance and successful approaches and to identify factors affecting performance? Where does the information come from and how is it used? To identify organisational strategic direction and develop new customer service delivery plans it is necessary to study historical customer data- previous service delivery performance. When designing and developing your plan it might be necessary to make estimates of the customer service delivery for a particular service for the next four quarters. To do this it will be necessary to review the actual customer data for the service in question for past periods.
Explanation of Models and their Applications The first model selected is called Congruence Model. It has been developed by David Nadler and Michael Tushman (Palmer, 2008). The model contains three major processes of input, application and output. In input stage, the company concerns about environment, resources and history (organisational culture) to secure the right balance and sufficiency of each categories. After analysing the resources to input, by using their strategy, the company works within four essential frames.
Explain why change happens in a business environment. You should include at least three reasons in your answer. Change happens in a business environment for several reasons that can be explained with the PEST acronym. This highlights the four main influences on a business. Political: Government policies or regulations, International conflict or trade policies, Domestic legislation and law.
Justify your answer with reference to Novartis, Google and/or other organisations that you know (40 marks) Diversification can be defined as the practice under which a firm enters an industry or market different from its core business. This shows relevance in regard to a company’s corporate strategy, as it is the change in the company’s direction of business. The company is wishing to diversify their methods whether that is the product, market or service. A business strategy is the means by which it sets out to achieve its objectives, it can be described as a long-term business planning. The definition would describe growth as the process of improving measures of an enterprise’s success.
Why consider an organization’s approach to IM/IT resources and services as an exercise in portfolio management? •forces you to relate specific IT investments with the associated business need(s) and value propositions •provides a framework and standardized lens for the assessment of all IM/IT investments as well as measures for valuing those investments •focuses on a methodology for the valuation of IM/IT projects that connects well with the understandings of enterprise business leaders and IT governance •allows for year to year measurement of changes in IM/IT investments versus the impact (attributed results generated) by those investments •allows for qualitative if not quantitative comparisons between various IM/IT investments pursued by business units within the same enterprise and conceivable between competing businesses within the same industry How does an IM/IT portfolio management methodology help to serve the needs of the greater organization and facilitate a better appreciation by the business of its IM/IT products and services? •the organization has the following information resource management needs: • o to transact o to manage, control, make tactical decisions o to innovate, transform, increase its strategic competitiveness o control costs and improve overall performance •the portfolio model tracks and measures IM/IT project and service value and performance in the very manner that the business thinks of and measures value in these and any other corporate investments; aligning the description of and thinking about IM and IT investments in this manner allows for a common basis for understanding •IT transactional value is all about cutting operational costs and/or improving the efficiency of existing operations. •IT informational value is all about enabling management, control, and decision making. •IT strategic value is all
The worldwide network is being served by four regions outside the U.S.: Canada; Asia-Pacific (APAC); Europe, Middle East, Indian Subcontinent, and Africa (EMEA); and Latin America, Caribbean (LAC). Each country offers different features that are design to meet the transportation needs, specific markets and customer service to service each country. FedEx plays a central role in global trade, benefiting the global economy and, importantly, enabling the development of poorer countries. As more countries become involve in the global economy, FedEx is prepared to provide ground services to its new customers. FedEx has supported several trade negotiations, including the World Trade Organization Trade Facilitation Agreement, the International Services Agreement, the Trans-Pacific Partnership and the Trans-Atlantic Trade and Investment Partnership.
Understand product liability issues and recotnize contractual and non-contractual liability in business transactions. 4. Locate government resources, programs and legislation that impact international trade and investment. 5. Recognize situations in which legal advice should be obtained.
Explain key concepts such as segmentation, target marketing and product positioning. 2. Explain the four elements of the marketing mix: product strategies, pricing strategies, promotion strategies and distribution strategies. 3. Classify factors in the external marketing environment as either opportunities or threats as well as interpret internal company factors to create a SWOT analysis.
National or Global: Recommendations for Tanglewood is national with the evidence of some regional managers operations. In the case study it shows that store managers report directly to the regional managers and there are considerable variations between regional managers in how they run their HR practices. Tanglewood philosophy is a major reason that an external consulting firm was brought in to centralize human resources to promote the way the organization
(Global, 2013) A problem that Azure Sky Tea faces is whether they should continue to export, create licensing arrangements and create horizontal and vertical foreign direct investments. There are many variables that the company should take into consideration before making this major decision over production and the market channel, know-how and invulnerability, transportation costs and tariffs, and the “exportability” of the product/service. Classify possible combinations of countries With the data the Hofstede summarized with the four dimensions, it helped to develop a way to come up combinations of countries for location of the Azure Sky Tea’s offices. The first dimension is power distance “is the degree to which the less powerful members of a society accept and expect that power is distributed unequally. The fundamental issue here is how a society handles inequalities among people” (Keegan, 2013).Hong Kong and France are both high power distance cultures and countries like Germany,