Functions of Management

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Functions of Management and Roles of Management Course Number: MGT301 - Principles of Management Module 1 - Case Professor: Date: Functions of Management and Roles of Management McDonald’s has used all four functions of management (planning, organizing, directing, controlling) to remain competitive in the fast food restaurant. In 2013, McDonald’s U.S. Training, Learning and Development team partnered with Owners/Operators and Operations Leadership to develop the curriculum for Restaurant Department Management, says Vice President of U.S. Training Diana Thomas. “This is a new and holistic management approach to enable managers to consistently run great restaurants,” she points out. (McDonald’s Recipe for Success, 2013) McDonalds added three new department manager roles to support the changing needs of business operations. These new managers report directly to the restaurant’s general manager. This curriculum is designed to include innovative approaches, leaders serve as teachers, a test-out feature, e-learning, coaching guides, verifications, and virtual collaborations. The department manager curriculum culminates in the Department Manager Capstone simulation, in which teams work together to efficiently run a restaurant in a safe and realistic two-day immersive simulation. “The Department Manager Capstone class,” Thomas notes, “has been a key element in Restaurant Department Management implementation, which has resulted in positive improvements to key business metrics.” McDonald’s created the Department Manager Capstone class to increase the knowledge of their employees. This allows for systematic learning operations. “The entire Restaurant Department Management curriculum,” says Thomas, “was developed through an alignment process that U.S. Training, Learning and Development strives for with every project—early involvement with operations leaders
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