Frequent Shopper Program Study

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Service Request SR-kf-013 According to study, almost two-thirds of families in America rather shop in stores which offer a frequent shopper and/or loyalty card program. In 1998, a research was conducted by the Consulting Firm which revealed that one of the three reasons that stimulated consumers to shop at a store was wether the store had a frequent shopper program or not. The other two reasons was location of the store and in-store sales. In short, a frequency shopper program is nothing more than a constant incentive program to reward costumers and attract them to continue business usually based on the amount of store visits or amount of purchases. Kudler Fine Foods is in the process of developing a new frequent shopper program which will allow for these rewards for customers; however it could also bring problems and issues. The implementation will have an effect on the organizational structure such issues with cost, legal, ethical, and information security concerns. Although many retailers are deploying a frequent shopper program the question is still whether the program is actually…show more content…
Organizations such as the Food Marketing Institute are responsible and oversee the privacy of costumers, retailers, and policies. A written privacy policy would benefit Kudler Fine Foods since it would reassure their costumers that the company will act responsibly in protecting their privacy. The policy will also disclose to costumers and advise them that all information about their purchases will be collected, kept, and managed in the stores database. The decision for such information shared will be solely decided and authorized by the customer only. The customer will also have the option to opt out at any time of any frequent shopper program. Compromising any customer privacy information can and probably will raise ethical

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