Flyingsuppo Essay

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Discussion Questions for Shouldice Hospital Ltd: 1) How does Shouldice compete? Identify four characteristics of Shouldice’s operations that contribute to its competitiveness. a. Low overhead i. Patients are encouraged to immediately exercise to speed up recovery and reduce nurse workload (movement of patients, use of facilities, etc.) b. Word of Mouth marketing ii. Past patient testimony weighs heavier than doctor recommendations. iii. Hospital has experienced increasing demand since establishment. c. Differentiation from other hernia procedures iv. Creating a positive experience v. Patient and Surgeon relationship 1. Recurrences performed by primary vi. Faster recovery times d. Focus Strategy – The hospital only focuses on one type of surgery so that staff are “specialized” experts in their industry. The organization also choose to focus on the most common surgery for males. Providing the utmost quality to a very large segment of the surgery market gives them the strategic advantage. 2) Using activity times given in the case, compute the hourly capacity (patients per hour) of the following resources: Examination Rooms, Nurse’s Stations, and Operating Rooms. Use average time per patient when there is variability in the time. e. Examination rooms – 6 (15-20 minutes) vii. 3.4 patients per hour * 6 rooms = 20.6 patients/hr f. Waiting – (5-15 minutes) g. Admitting personnel – 2 (10 minutes) viii. 6 patients per hour * 2 channels = 12 patients/hr h. Nurse stations – 2 (5-10 minutes) ix. 8 patients per hour * 2 nurse stations = 16 patients/hr i. Operating rooms – 5 (45 mins for routine, 90 mins for recurrence 0.8% occurance) x. 1.3 patients per hour * 5 Operating rooms = 6.5

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