Final Exam Buss340 Operations Management

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1. Which of the following is an example of a nested process? A) At the start of the new semester, a student first pays tuition and then goes to the bookstore. B) A customer service representative verifies a caller’s account information. C) A candidate’s intent to graduate is checked for financial holds by the Bursar and for degree requirements by Advising before their diploma can released. D) A stockbroker calls a client and advises her to sell silver short. 2. Which of the following statements concerning manufacturing and service organizations is generally true? A) A service facility is more likely to serve national or even international markets. B) Manufacturing organizations generally have more difficulty in matching capacity with demand. C) In many service organizations, such as hospitals and entertainment centers, customers themselves are inputs to the transformation processes. D) Most service organizations can buffer themselves against uncertain demand by creating inventories and smoothing output levels. 3. Which of the following statements is best? Operations management can be made more effective by: A) focusing on aspects of operations that are directly related to production. B) coordinating operations with other functional areas that impact operations. C) making production early enough so that stockouts do not occur. D) coordinating all activities related to operations directly or indirectly, both within and outside the organization. 4. The earliest start time for an activity is equal to the: A) smallest earliest finish time of all of its immediate predecessors. B) largest earliest finish time of all of its immediate predecessors. C) smallest late start time of any of its immediate predecessors. D) largest late finish time of all of its immediate predecessors. 5. Assume that activity G has the following times: Early start time

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