Fedex Case Study: Managing Quality Day And Night

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FedEx Case Study: Managing Quality Day and Night Josh Graham MGT/420 Week 2 Professor Thomas Brown May 21, 2013 University of Washington 1. What is FedEx’s “common language” of quality? Is it important for a company to establish “common language” of quality, If so, why? FedEx “common language begins with themes such as “Do it right the first time,” “Make the first time you do it the only time anyone has to,” and “Q = P” (quality = productivity). These themes according to Chapter 1 of Managing Quality: Integrating the Supply Chain is important to the culture of the company. Quality is also communicated within the company employee to employee by the use of three questions: 1. what do you need from me? 2. What do you do with…show more content…
3. Is FedEx’s level of emphasis on quality appropriate? Why or why not? Yes, FedEx level of emphasis on quality is appropriate. The company focuses on all perspective which allows the firm to treat each functional perspective with the uniqueness necessary and communicate each perspective to other functional areas within the organization. FedEx understands that quality equals profit. Therefore, the company emphasizes quality in each area of the business. Quality control in each area ultimately allows the firm to deliver a high quality of service to their
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