Fedex Case Study

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1. List business process displayed in video. FedEx is a logistical service company employing 100 000 employees all around the world. They are specialised in transportation, e-commerce and business services. In order to be successful in their job they came up with a really efficient information system. A business process is a collection of related, structured activities or tasks that produce a specific service or product for a particular customer. In FedEx case, the business process is the packages sorting in order to ship them to customers in many destinations inside and outside the U.S. As displayed in the video. 1) First, a FedEx employee goes to the house of the customer and picks up a package and scans it, entering it into the system under a unique identification number. From this moment on and until the end of the process, FedEx will be able to know where each package is. When the pick-up tour ends, the truck goes to a sorting center to transfer the packages it is then transferred into a hub, or sorting center, via a truck containing other similar packages. 2) Once it reaches the nearest sorting center, which are over two football fields long and have everywhere from five hundred to a thousand workers, the packages are stored via a system on conveyor belt. FedEx uses several types of technology to sort the packages it ships. A dimensional scanner gets the length, width, height and weight of packages to determine their size and eventual cost of shipping. Another multidimensional scanner reads the barcode from any location on the package except the bottom. Then, paddles nudge the packages onto different slides depending on the eventual destination. Some packages require manual sorting instead of this automated method. 3) Third step after the packages have been sorted, they are placed into boxes together. The boxes are shaped in such a way that they will fit

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