Knowing whom the stakeholders was I had to actively think of the consequence it will have on them based on my decision. I had to know if the decision I
Recognizing her spirit and aptitude, the area Wal-Mart management team responsible for Betty’s store promoted Ms. Dukes to Customer Service Manager. This was a great achievement for Betty, as it placed her one step closer to her ideal objective, corporate management. Although five years had gone by before reaching this management accomplishment, Betty remained optimistic about the corporate possibilities. In 1999, Betty’s yearn for corporate management was faded as she was demoted from Customer Service Manager back to cashier. In addition to the demotion, Ms. Dukes also incurred a pay cut which brought economic challenges affecting her livelihood.
Blossoming Profits through Superior Marketing:A Case Analysis of Calyx & CorollaThis analysis focuses on the case study of Calyx & Corolla, a mail order flower company.Calyx & Corolla is a relatively new company that utilizes a different distribution channel thanconventional companies for fresh flowers. Calyx & Corolla mails flowers direct from thegrowers to the customers via Federal Express and eliminates the middleman (Appendix A). Thispermits Calyx & Corolla to provide fresher, longer-lasting flowers to consumers. Themanagement of Calyx & Corolla is contemplating a change in their long-term business strategyas they examine their ability to compete with more traditional outlets such as retail flower shopsand wire services like FTD. Ruth Owades, the founder of Calyx & Corolla, has hired MarketingConsultants (MarCo) to assess the strengths and weaknesses of her business and makerecommendations on how her company can fully develop their mail order concept.Background:Calyx & Corolla is a small mail order flower company that was founded in 1988 by RuthOwades.
Therefore, we must reassess our customer service program and adjust to the ever increasing needs of our customers. Starting with how we fulfill their online buying habits to adjusting our customer service in our stores. Every manager should go through a customer service training program that would teach them how to interact with the customers. In these training programs each manager would learn when to acknowledge a customer, how to approach the customer, and how to close the sale. When the managers have completed the training programs, they in turn would go to their stores and train their staff.
How my social identity has biased my decisions In 2009, I was hired by Cardenas Lawyers (CL) as a Marketing and Communications Manager. The Firm created this position based on the recommendation of an external advisor. The consultants recommended that the firm hire a person whose responsibilities would include ensuring that all customer communication is consistent and uniform. Before this job, I worked for three years as a Marketing Manager at a consultant company in international business. Based on my previous experience in marketing, I thought that I understood the expectations of my new position at CL.
The order of these questions are crucial. If an executive doesn’t take these questions seriously, the organization will suffer. The primary inquiry is, “what needs to be done?” (Drucker) There’s almost always more than one answer to this question. However, an effective executive prioritize the tasks in order of importance. Once a task has been selected another question is posed; “is this the correct choice for the organization?” (Drucker) This questions pertains to the organization, not the owners, shareholders, or employees.
Wal-Mart recruitment uses both of them depending on the situation. When using external recruitment Applicants can apply in any local or foreign offices and stores by simply sending their resume via mail or email and they will call their applicants for an initial interview or examination depending on the position they apply for. Every applicant for a job at Wal-Mart regardless of religion, race, gender or age is provided an equal employment opportunity. Visit the Wal-Mart employee benefits website and determine how the benefits may contribute to the success of Wal-Mart’s Employees Practices. Wal-Mart have been heavily criticized for unfair employee treatments which include “cap wages in certain positions, allow the hiring of more part-time workers in lieu of full-time workers, and revise scheduling
A code of ethics supplied by a business is a specific kind of policy statement. A properly outlined code is, in effect, a form of legislation within the company required by its employees, with specific agreements for violation of the code. Violation of any organizations Code can cause legal accusations or dismissal from a job. The Ethical Standards of Human Service Professionals provides specific “rules” to follow that will protect the client’s welfare with respect and integrity. With the client’s best interest at heart, the helping professional should begin the relationship by establishing mutually agreed-upon goals, while informing the clients of the limitations of the relationship (Woodside & McClam, 2010).
To reach to a significant conclusion about privacy rights in a workplace, we have to consider about rules and regulations, ethics in the workplace without invading anyone’s privacy or rights and employees’ must have their own responsibilities and have a common understanding of the ethical basis of justice and a thorough understanding of individual and organizational concerns and motivations. (Mujtaba, B. G. 2003) stated that employee monitoring is an act of watching and checking employees' actions during the working hours using employer’s equipment. Since employee monitoring has occurred as a necessity, it causes concerns to both employers and employees with the ethical implications of constant monitoring. Employers use monitoring devices to keep track of their employees' actions and to increase productivity of work, some employees feel that too much monitoring can be an invasion of their privacy. Therefore, the ethics of monitoring employees is a very controversial issue.
Ethics is not just going by what the people around us tell us to do. We must incorporate different things into our evaluation of ethical issues and situations. First we have the teachings we were raised with. Second we have to critically think about the outcomes and effects that our decisions might make on other people’s lives. And thirdly, we must separate ourselves from using social, political, religious and legal beliefs in making a sound decision on how to handle ethical situations that we encounter in our workplace as well as our daily lives.