Establishing a Formal Systems Development Process

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Case Study 1 Establishing a Formal Systems Development Process By: Swetha Gurram Strayer University CIS 510: Advanced Systems Analysis and Design Professor: Dr. Nelson Stewart Date: 1/27/2013 Introduction Jane has been recently hired as a process manager at a large firm. Brian and Carrie are systems analysts working in the same firm with many years’ experience. Brian has good knowledge about the waterfall approach and Carrie is a big supporter of iterative development approach. These two analysts are trying to advocate Jane to adopt their preferred techniques. In this paper we are going to discuss how Jane is going to deal with the two system analysts from a technical and human resource perspective along with the factors she considered for building a business process management solution. Process Manager Responsibilities A process manager is usually needed in the manufacturing or technology industry. He/she is responsible for the design, review, administration and performance of a specific process. The work of a process manager can be divided into three primary sectors: documentation, measurement, and operational improvement. The process manager typically is responsible for an entire production process or workflow. Employee supervision, equipment management and human resources tasks are often part of the responsibilities of a process manager. Depending upon the tools used to manage the process, there are multiple ways to collect this data. The process manager is responsible for reviewing the data and implementing any necessary changes. He/she uses the information to design changes to the current procedures and to provide a forecast of the expected outcomes. Once the changes are implemented, the results are reviewed and compared with the expected results. Positive or negative variances are analyzed, and further

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