Outcome 1 - Understand the application of person centred care approaches in health and social care 1.1 person centred values must influence all aspects of health and social care work because Person-centered is about providing care and support that is centered or focused on the individual and their needs. We are all individual and just because two people might have the same medical condition, for example, Dementia and learning disabilities, it doesn’t mean that they require the same care and support. Developing a clear understanding about the individuals we are working with. Will help carers understand their needs, their culture, their means of communication, their likes and dislikes, their family and other professionals’ involvement so we can promote and provide person centered care and support. Person-centered values provide a foundation on which we can base and build our practice.
This includes their needs, their culture, their means of communication, their likes and dislikes, their family and other professionals’ involvement in order that we can promote and provide person centred care and support to the individual. This is a lawful requirement under the Human Rights Act 1998, Health and Social care Act 2012, and Codes of practice for Social Care Workers. Person centre values are a holistic approach and should involve not only the physical needs of the individual but the spiritual, emotional and social needs as well. Also finding out any goals and expectations of the individual. These values should underpin all work in the health and social care sector when they are followed as they should be then all individuals should be able to feel that, and health and social workers should ensure that: all individuals are treated with dignity and respect the individual is supported in accessing their rights the individual is treated as an individual the individual is supported to exercise choice ensure that the individual has privacy when they want it support the individual to be as independent as possible Person centred values provide a foundation on which we can base and build our practice.
1.2 Different working relationships in a Health and Social Care setting. There are many different types of working relationships in a Health and Social Care setting that all play a vital part in providing and making sure that care for individuals is upheld. These may include the actual person who is in need of support, their family and the person’s friends. The relationship between the carer and the individual needing support would be quite formal but it is important to be warm and friendly as well as polite and respectful. It is important to remain professional but at the same a certain element of empathy will be required.
INTRODUCTION TO DUTY OF CARE IN HEALTH, SOCIAL CARE 1.1 As a care worker, you have a legal obligation to adopt a ‘duty of care’ approach towards the people within your service. You are required to work in the best interests of the people using the service which includes maintaining their safety and wellbeing. 1.2 It is important to carry out duties that are in own job description and that you are competent. It is also necessary to regularly update own knowledge and skills in order to uphold and provide the care standards that are in accordance with the codes of practice of the care setting. This includes the use of any available resources such as hoists for the moving of residents and ensuring training is up to date by attending all relevant courses.
Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships which will then lead to a good quality care for my service users. With service users I initially need to establish a service users ability, needs and preferences in relation to communication needs and develop a plan of action to provide appropriate support that meets the service users communication needs and methods. The assessment involves observation questions and regarding information on a number of areas including ways and their preference of communication by service users which support process of completing the service users person centred plans. Any changes to service users’ needs need to be recognized and care plans changed to support the changes. When conversing with service users I ensure I speak in an informal relaxed way I
W.I.L.L’s policies and procedures are built around these legislations and code of practice, which in turns defines my job description. 1.2 Explain expectations about own work role as expressed in relevant standards. I refer to the GSCC code of practise which states: Protect the rights and promote the interests of the people we support. Strive to establish and maintain the trust and confidence of people we support. Promote independence of people we support which protecting them as far as possible from danger or harm.
HSC41: Use and Develop Methods and Systems to communicate, Record and Report. Communication is an integral part of care therefore its effectiveness to ensure that care is delivered as required and problems dealt with accordingly. It is about how people respond to each other in many different ways, thus it is an important requirement as a Team Leader that I understand and use good communication skills in order to develop relationship with individuals, relative, other professionals and staff. I provide active support by adhering to the policies and procedure for information sharing regarding individuals as stipulated by the organisation. For example, prior to admission, an assessment of the individual’s relevant long term social and medical history is carried out and documented, and all staff members have access to these records.
Being able to know your audience and adjust your approach to fit individual needs of patients creates an open door communication policy for those of cultural differences, gender, sex, and disabilities. Functional communication is also important when verbally and non-verbally communicating. You communicate to fulfill practical needs such as securing a job, renting an apartment, and maintaining health and safety. You also communicate to satisfy social needs (Cheesebro& O'Connor, 2010). The key principles of effective communication are to participate actively,
1) Understand person-centred approaches for care and support 1.1 Define person- centred values Person-centred values are an individual’s right to be involved and included in every aspect of care or support, respecting individuality, rights, choice, privacy, independence, dignity, partnership and autocracy. 1.2 Explain why it is important to work in a way that embeds person-centred values It is important to work in a way to embed person-centred values to benefit the overall care and wellbeing of the service user, particularly in relation to vulnerable individuals, adults with learning disabilities, physical disabilities or mental health issues. Key principles of rights, independence, choice and inclusion, which affect a vulnerable individual are the responsibility of the carer or support worker to promote these person centred values: • Appreciation of individual rights • Enabling individuals to make decisions and choices • Importance of privacy • Empowering individuals to maintain independence and dignity • Treating individuals with respect • Awareness of risk-taking 1.3 Explain why risk-talking can be part of a person-centred approach Risk-taking could be a person-centred approach when making vulnerable individual’s aware of risk-taking and enabling the individual to make an informed decision and understand the consequences of the risk they may be considering to take, this could be explain the harmful effects of smoking, the benefits of taking prescribed medicine or the advantages of immunisation. 1.4 Explain how using an individual’s care plan contributes to working in a person –centred way Using an individual’s care plan contributes to working in a person-centred way through documenting where day to day requirements and preferences for care and support workers are detailed, provides a holistic approach to meeting the needs and
We must adhere to the policies and procedures of our setting. It’s also important to remember that our work is in a regulated setting and requires the confidence of our service users and families. Therefore our behaviour outside of work may also affect our work status. To maintain good behaviour and to keep good standard of work whilst complying with the codes of conduct, we have produced the following information for in-house training in order to promote good practice in health and social care .The coming up programme entitled “Equality, Diversity and Rights in Health and Social Care” covers the following. The idea of diversity is to embrace or encompasses acceptances and respect by understanding that each individual is unique and recognizing our individual differences.