Effective Communication In Health And Social Care Settings

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Effective communication in Health and social care settings is fraught with difficulty In this essay I will evaluate the role of communication while referring to the theories and will assess the barriers that we need to overcome. Effective communication is when the listener restates what they have heard in their own words and asks questions to show that they have listened. Rogers says that by actively listening you can demonstrate empathy “Developed by psychologist, Carl Rogers, Active listening is defined as listening to someone attentively in order to effectively receive the message that the speaker is trying to convey “(http://www.studymode.com/essays/Active-Listening-Paper-1085440.html, Robertson, 2005). Effective communication can affect…show more content…
“Forming - Each member of the team focuses on the leader, accepting only the leader’s guidance and authority and maintaining a polite but distant relationship with the others. During this stage the leader must be seen to be open with information and ready to answer the many questions that will come her or his way; boundaries, strengths and weaknesses will be tested, including those of the leader. There is likely to be some baggage regarding the way people have been treated in the past, which might result in some clinging to the old ways, if their experience was positive, or suspicion and apathy if it left…show more content…
There are three types of communication barriers, these are: communication is not received, communication is received but not understood and understanding is distorted. The first communication barrier, communication is not received, is when you do not know there is language needs or preferences and not understanding sensory impairments or disability. For example if you are speaking to a deaf person and not using sign language then the sounds are not received so there is no communication. Communication may also not be received because of background noises or if you cannot see a person’s face or body so non- verbal communication is not fully received. The second communication barrier, communication is received but not understood, is when a person is using jargon, slang, complex technical terminology or a different language and their message is not understood. For example if an English person is talking to someone who is French then they will not be able to understand the message. The third communication barrier, understanding is distorted, is when emotional and psychological factors act as a barrier. For example if someone is crying while telling you what’s wrong you will get the message but it will be distorted. In a health and social care setting these

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