Unit 2: Introduction to personal development in health and social care settings (Questions) 1.1 Describe the duties and responsibilities of own role. 1.2 Identify standards that influence the way the role is carried out. My job Role involves aiding social workers by updating diaries with appointments with clients, answering phones, taking referrals, doing client assessments and inductions. I also help keep student files up to date with timetables etc. I am responsible for admin like students computer passwords, attendance and lunch and bus pass statistics.
If I feel I can’t talk to my nurse in charge about the problem I can talk to my head of care ,but if I am not satisfied I can talk with my deputy manager. If I am still not happy with how they deal with it I can make a formal grievance complaint. The grievance procedure should also include the following steps: -writing the letter to employer setting out the details of grievance; -a meeting with employer to discuss the issue; -the ability to appeal employer's decision.
Occasionally residents try to get through the front door. Sometimes agitated residents sit in reception so I try to get them to focus on something else to take their mind off the problem. Explain the purpose of a positive image of self and the organisation and how. I think a good receptionist should come across as competent and informative. I’ve tried to learn as much as I can about the company and the workplace.
I am practicing effective communication to share my opinion, knowledge, feelings and even my emotions and most especially to build and maintain a good relationship with my colleague, our residents, their relatives, and other healthcare professionals. We are conducting meetings/handover in a private room with the other staff and authorize person. We all know that it should be private and confidential because we are discussing about our residents personal information “Data Protection Act 1998” and “Safeguarding Vulnerable Groups Act 2006”. We are maintaining confidentiality in our work place which means that we are ensuring that information is accessible only to those authorized to have access. As a senior carer it is important for me to communicate effectively because I am dealing with different types of people with different needs.
I also need to be able to communicate well with client’s families, carers, colleagues and other professionals (nurses, Social services, doctors, etc). Develop positive relationship to meet service user’s needs. One to one communication between me and client, client families, nurses, doctors, my manger, carers, social services. Good verbal communication and good non-verbal communication- emails, sms, risk assessments, care plans, MAR-charts. Before any support can be given, manager will go to visit client/ individual to do assessment to make sure their needs and preferences and a base line regarding their communication abilities and methods will be established.
1.1 Describe what is meant by internal customers Internal customers can also be internal service providers and they are customers within the company / organisation or directly connected to the organisation or from an organisation that provides shared services. It can be a co-worker, a different department or a colleague from a different department, a service provider or a colleague from a shared service organisation, or a distributor who provides us with products or services so that we serve an external customer. Internal customer service needs to be excellent in order to provide excellent external customer service. There should be good communication between departments and between internal customers, they should work together with a positive attitude following policies and procedures and agreeing on them wherever necessary. This will ensure that goals are met and high quality service is provided to external customers.
This portion should be submitted in the Assignment section of eCampus. DQ 1.What are the main responsibilities of managers? What are the advantages for managers to use IT support in business decision-making? DQ 2.What are digital dashboards and management cockpits? What are the capabilities of these information tools?
14. Which of the following best describes a dynamic organization? A. Creating organizations that continually focus on the internal processes to achieve goals B. Building an organization by grouping jobs into work units and allocating resources C. Identifying business functions and mobilizing leaders D. Being flexible and responsive towards customer needs and the competitive environment Correct!
KSA Statements: Human Resource Receptionist Student Name | CARL VENEREABLE | | Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Assist in the handling the HR directors calendar by arranging and reviewing his scheduled meetings, conferences and conference calls to ensure he knows his appointments, agenda and schedule. | Knowledge of calendar and Outlook Express | Organizational Collaboration | To communicate orally and in writingTo organize, schedule, and verify appointmentsTo handle conflicts of schedule and resolveTo pay attention to details | 2 | Receive and distribute incoming mail by receive the mail, sorting, and distributing to proper employee to ensure mail is received in a timely manner. | Knowledge of employee departments and locations | Organizational
The main task is : -Talk to customers by telephones, email, letters or face to face. -Deal with customers complaints -Ask customers for their opinions /ideas on how to improve the products/services -Give after-sales advice on repairs 1) The departments at Republic’s Head Office links ups with the charts on pg 32 is that the departments at Republic’s Heads Office is IT this links up with set up and maintain ICT equipment and website as the head office users IT and the charts says that so they link up because