I made sure that I listened as she spoke and made notes as she was talking. My tasks at the reception required me to communicate with patients over the phone; this meant that I had to have the right tone when speaking to patients. I had to make sure that I didn't sound impatient or this would have made the patient feel uncomfortable. I also had to make sure that I gave the
i.e. if a GP needs information and requests this by phone, we ask them to put it in writing or email and we respond the same way so as to ensure the person requesting the info is who they say they are. If permission is given by SU's we will share information from their care file with professionals and families, but if permission is refused we explain that information cannot be given and why. One of the main problems is families (mothers) wanting information about son or daughter, we have to handle this sensitively if permission is refused by our SU as they are all
I organise all training within the home and have to ensure that staff are fully aware of courses they need to attend, when the courses are and when they have been confirmed on the course. I am able to do this by ‘advertising’ the course via posters and in the staff communication book, liaising with Head Office to book candidates via email and then notifying staff once confirmed. 1.1 Explain how you have supported effective communication within your own job role In my role I ensure that the residents preferred method of communication is being used at all times. A lot of our residents have reduced hearing and so I need to make sure that staff are addressing them in a suitable environment with limited distractions/interruptions. We also have several residents with a form of dementia which can make effective communication quite challenging, it is my responsibility to ensure that each residents care plan
The first step would be to employ provider relations representatives. In most plans, there are people who are fully responsible for maintaining communications with the physicians and their office staff. Their job includes obtaining feedback from the physicians and office staff, updating them on changes, troubleshooting, maintaining and managing the contracts and other required documents, and to keep things running properly. This function is extremely important and the provider relations staff must be experienced. It is important for them to represent the physician’s point of view to plan management, but they should not side against the health plan unless they are truly at fault.
By explaining the importance of keeping confidential information such as daily recordings or daily activities in a secure place and not to pass on any information to anyone outside of the individual’s direct team. When using the computer you must make sure when you are accessing the individual personal information that you do not leave it on and go and do something else. Make sure you have an active password that is only known to those that need to know. Task B Guidelines Prepare a set of guidelines to remind social care workers of best practice in
Personal goals is something everyone in the health care relationship is going to have; like the physician saving time, or the patient needing reassurance. Personal goals can be very important when trying to understand a patient and their needs. I feel that knowing one’s personal goals, you can get a better understanding of that person. Interdependence is also very important because it looks at things leading up to the health care conversation, like the receptionist that is very cold and not friendly. That one receptionist can change the whole mood of the patient, which continuing on into the visit with the physician.
The ethical factor of the theory is dealing with issues that do not have a concrete answer. When looking at the ethical part of the way of knowing there are many issues that need to be considered. When I worked in intensive care I assisted patient’s families with code status issues. I considered my patients outcome, legal rights of medical power of attorney, religion, and different ethical backgrounds and their beliefs. The intervention was having a case conference with patient’s family, physicians, pastoral care, and myself to discuss the best outcome for the patient.
If the client would chose to talk with me during the massage about private things, I would support him and ensure that the conversation is confidential. 3. Client rights and responsibilities are as important as therapists right and responsibilities. These rules are very important because it gives the service provider the professionalism and boundaries between the client and himself. Before the service is provided the set of rules is placed before the client for him to read and sign after that I would ask him if he understood the rules.
I wanted to make my parents proud because of what I was doing. I want to be able to provide for my kids in ways my parents couldn’t always afford too and that’s when I started looking into it more thoroughly. I ended up coming into realization that being a Medical Assistant was also something that started to interest me. I love helping people and meeting new people as well. I work in a place where I see new faces every day, it’s always nice to interact with them and learn a little bit about them in just a matter of a few seconds.
I rarely call in sick. I am conscientious about supplies that are used, being careful not to contaminate or use more supplies than necessary. When patients are admitted to our unit, I start discharge planning and instructions as soon as possible in order to make the discharge from the unit as expedient as possible. Professional development: I am able to improve my personal performance at work by attending continuing education courses, attending hospital training classes and inservices, and maintaining nurse licensure that is always in good standing. I read professional nursing journals and visit nurse websites in my free time to keep up to date on new trends, treatments, and medications.