Stakeholders come in ranks of importance depending on what the business is, and this is what I will be talking about in my essay. Tesco Customers Customers are really important to business like Tesco as they are the people who will be purchasing their products and generating the income for the business. The customers will want to make sure that they are buying a quality product at a reasonable price. Customers can be play a key part in the way Tesco makes decisions, this is because if customers don’t like a certain product then Tesco will have to decide to remove the product for the shelves. If customers are not happy with a product then they will report it to Tesco and Tesco will have to take action to do something about it.
Many employers now evaluate the applicant’s credit report, although it does the employer no good knowing what companies you have or have not paid it tells them a whole lot about how responsible the person is; which is one of the most essential skills needed to be successful in today’s workforce. In my opinion, the most ideal employee will have the skills of being punctual, honest, responsible, kind, being able to work well with others, and being willing to further their education. They will also have the knowledge of knowing when to use their resources and where to find the information needed, and to not be fearful of the consequences when they make a mistake and being honest enough to verbalize it. The skill of being punctual speaks for itself when working any job it is important that you are clocked in and ready to work when you shift starts. Not only because you have a job of which, is organized based on your scheduled hours, but also for the respect of your co- workers.
Assess the impact of different sales techniques and customer service in a selected organisation Within this report I will assess how sale techniques and customer service that Boots gives could impact on the customers in the future and how they could improve their customer service. Customer service is the experience that a customer receives from a business, this will vary on the way the business has treated the customer and the customer needs and the feelings that the customer had when shopping and after shopping within the store. Customer service is an important factor for all businesses as unsatisfied customers will not come back and without customers there is no other way a business can exist. Therefore customer service is an important factor as it is there to identify customers want and needs not only based on the product but what they receive at store or a website and how they are treated, customer service is about showing the customers that they are valued and needed within the business. If the customer service is bad it is more likely that in the future customers will not come back therefore there will be no repeat purchase and when no repeat purchase the income of the business would vary and would be unstable, unstable finance would mean that the business would not be able to operate normally eventually this will lead to close down of the business.
There will be plenty of business to be earned. Although the threat of new competition entering the industry is low because the established companies have competitive advantages (of low-cost structures, economies of scale, and brand loyalty), competition from current competitors is intense (DeFoe, 2012). The bargaining power of the consumers is also something to take note of. Customer’s taste, preferences, and expectations influence the demands for products and services (Hoovers, 2013). The Home Depot has to provide the products that the customer’s want, which leaves little room to stand out from competitors.
Week 1 Case Assignment-Tanglewood Stores Tanglewood sees their employees as assets to the company’s financial success. They believe that a good core workforce is essential so they do not want cheap labor, high turnover, or temporary workers. In this day and age, this type of philosophy is key in a company’s growth and success. As Tanglewood is in the process of aggressively expanding from its 243 stores, staffing issues will require a lot of fore thought before deciding on the most effective way to proceed. First step of recommendations to properly start staffing for the expansion is: Staffing Levels Acquire or Develop Talent.
Finally I will focus on the current staff crisis and clarify to you that these stakeholders (members of staff) have a vested interest in the activities of your business and will produce stronger performances if they are motivated and not subjugated into feeling like they are just another cog in the wheel. (Caan, 2013) Word count 181 Part (b) Sociological - The demographic of consumers tends to be that of the older generation with lower spending behaviour, especially during the recession. You need to think about attracting a more affluent and younger clientele. Technological - You do not appear to have a website. You have computerized the accounts however, a web presence would allow merchandise sales, affiliation links, online customer interaction and special offers.
[pic] MEMORANDUM To: TMCI Partners, Employees, and Associates From: 122000167 Date: December 14, 2011 Team, I’m sure that the tough economic times and even tougher realities of our business sector are no secret to anyone in the TMC family. After implementing several measures designed to make TMC more financially viable, it became apparent that we would have to streamline our workforce if we were going to remain competitive. No one from this leadership team was excited about reducing faces from the TMC family. However, in an effort to keep the company healthy and maintain jobs for as many employees as possible, we made the decision to reduce positions in every division. Because force reductions like we had this week are
One of widely used measurement techniques is well designed periodic surveys which can track customer satisfaction directly and ask additional questions to measure repurchase intention and the respondent’s likelihood or willingness to recommend the company and brand to others. Those automatic sent coupons or other promotional tools weren’t enough to keep its customers happy and buying from autoparts.com. Meanwhile, the company needs to monitor their competitors’ performance too. • Without any doubt, it is critical that any companies should deal
However they can rely more often to you superstore, moreover the customer they will feel more confident about the purchase and the items they bought, they won’t be feeling or they spent a lot, but if they think about the products they bought and the service they had, they will feel worth spending. The customer is always right whenever and however, so no matter what their problem is, you have to listen to them, understand their needs, explain to them slowly, and even if their wrong, do apologise even if you’re were not the customer service who saved them in past, take the blame and make it yours, because you work in same company. Help them, ask them questions, for example about the service, or any questions you think they might have in
Interpersonal Communication BUS 600 Communication with Technology Tools Prof. Bob Miller August 6, 2012 The importance of communication: clear communication is imperative to the success of a company. Knowing the different levels of communication and how to use them accordingly can help a company to accurately use its time and resources properly. Miscommunication may cause one to have to do the same job twice; it may also cause a company its reputation of good customer service, this may also cause a high employee turn-over. Some may not understand how orders or request are made as long as the job is done. Interpersonal communications are very important.