Customer Care Strategy of Mcdonalds

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xter“Examine and evaluate the Customer Care Strategy for an organisation” Introduction The report will examine and evaluate the Customer Care Strategy of McDonald’s. It will detail the customer care strategy of McDonald’s and provide examples of how an organisation goes about improving their customer care strategy. It will conclude to assess if the customer care strategy is appropriate to McDonald’s. The purpose of the report will be to provide information regarding McDonald’s customer care strategy and give recommendations if needed. The report was requested by the “. The report was compiled using www.aboutmcdonalds.com Background McDonald’s Corporation (NYSE: MCD) is the largest fast food chain in the world. This company was founded by brothers Richard and Maurice McDonald. They established their company as a burger stand and it has been expanding and functioning as a franchise since 1955 when businessman Ray Kroc joined the team. McDonald’s mainly makes their profits selling hamburgers, cheeseburgers, chicken, French fries, soft drinks, milkshakes, desserts and other types of fast food. They operate with the intent to provide their customers with tasty food within minutes at a reasonable price. McDonald’s have over 34,000 restaurants in 119 different countries. Furthermore McDonald’s employ over 1.8 million members of staff in order to provide their customers with the best service they can. McDonald’s promote their mission statement as: “Our mission is to be our customers' favourite place and way to eat.” The use of this bold statement shows that McDonald’s aim to meet all the demands of their customers in order to become their favourite. Internal Customers An internal customer is often described as an employee who receives goods or services which are produced in another section of an organisation as inputs to their work. In McDonald’s there are a variety

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