Unit 205 – Introduction to duty of care in health, social care or children’s and young people’s settings Outcome 3 – Know how to respond to complaints 3.1 Describe how to respond to complaints All complaints and concerns we receive are dealt with fairly and quickly in my establishment and we respond to individuals’ needs as a main priority. It is important that all complaints are reported to a senior staff member or Manager and is then logged within our complaints form for investigation. All complaints received are important and must be taken seriously. The Care Quality Commission (CQC) requires my organisation to gather, evaluate and generate reports about complaints – this is to ensure the improvement of our service is ongoing and is evolving all the time. It is really important for our service users to exercise their rights as human beings.
Duty of care is not only about physical risks, you also have a duty of care to treat people with dignity and respect. As a care worker you must promote the independence of of service users whilst protecting them as far as possible from danger or harm. This includes: * Promoting the independence of service users and help them to understand their rights. * Following practice and procedures designed to keep you and other people safe. * Informing your employer where the practice of colleagues maybe unsafe.
Unit 4222-204 Introduction to Duty of Care in Health and Social Care or children's and Young People's Settings (SCH 24) OUTCOME 1: Understand the implications of Duty of Care. Duty of care is an obligation that a person/healthcare worker acts towards others and public with watchfulness, attention and caution in a reasonable and civilized way. Service user needs to know that his welfare, safety and interest are put in the centre of attention of any healthcare organisation. Describe how duty of care affects own work role. Every healthcare worker has a duty to act accordingly not just towards the clients but also their co-workers, other healthcare professionals and themselves.
I always ensure i read their care plans and risk assessments in order to care for them the way they want to be cared for and in a safe manner. If i suspest the client is getting treated unfairly i must report this to the mananger immediately. This could be the clinet getting abused or bullied by carers, other residents or family members. We must not breech confidentiality and never gossip about the client. We must monitor the clients behaviour and ensure we check their mobility hasnt deteriorated .
Unit 304 2.1 While working in care, the aim is to give the best possible standard of care to service users, but sometimes there can be a conflict beetween the individual’s or their family’s wishes and rights and the duty of care. In this case the most important thing is to decide whether the person is aware of the risks and consequences of the decision and has the capacity to make the decision. Before taking best interest decisions I have to make sure that the person definitely lacks the capacity. The person or their next of kin has an overall right and responsibility in decision making for issues relating their care, and I need their consent to deal with certain issues. When a dilemma arises, my responsibility is to support individuals or their families to make informed choices.
1.2 Knowing that you must exercise your duty of care towards everyone you work with provides a clear guide to how you should behave, and how much you consider those you work with. Following a code of practices and thinking about your duty of care means that your practices will be safer because you will stop to think if you are working in the best interest of the person you are supporting and if you are keeping them from harm. 2.1 Exercising a duty of care is not about wrapping people in cotton wool or preventing them from taking any risks. Just participating in everyday life involves risks – for example, crossing the road is a risky business. There has to be a balance and you need to consider the risks.
1.1 - Duty of care is a legal obligation for each individual in the health and social care setting that requires them to adhere to a standard of reasonable care. Ensuring they don’t put their service users or themselves in any danger. In the workplace there are policies and procedures, agreed standards, codes of practice and other legislation a care worker should follow. In a care workers job role you would be responsible for making sure the service users’ needs are met to the best of your ability making sure the service user does not come to any harm and also making sure they are involved in their care plan. Promoting services user’s choice and rights to the best of your ability.
This action will put us both at risk we need to explain that we can not do it as if they were to fall then we would have to call ambulance to lift them up the safe way would be to carry on with the hoist the client still doesn’t like it so we explain that the team leader will come in to see them. We need to tell the manager so as not to put anyone at risk and document what has been asked of us. We must also ensure confidentiality at all times. We do not put ourselves at risk or the client and always ask for help if we feel that we can not handle the situation on our own. We are all accountable for our own actions and never be afraid to ask for help, extra training and support.
SHC 34 Principles for implementing duty of care in health, social care or young children’s and young people’s settings Duty of care is a moral or legal obligation to ensure the safety or well-being of others. This means that everyone has a duty of care in any kind of business you are in working with children working with the elderly or working in an office. But in a nursery we have a duty of care to the children our colleagues and the parents. The parents put so much trust in me and my colleagues. We are looking after their children.
Introduction to duty of care in health, social care or children’s and young people’s settings What is duty of care All health and social care organisations have what is called a duty of care towards the individuals they look after. This means they must ensure they do everything they can to keep the individuals in their care safe from harm. The safety, welfare and interests of the individuals is priority not only by the care establishment but also the care workers that are employed by them. The employer also has a duty of care for staff members, whereby they must ensure that working conditions are safe and suitable to enable staff to deliver the right care to individuals in their care. Duty of care is your responsibility to keep the