Concord Bookshop Paper Hcs/581

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Concord Bookshop Paper Monica Wilson HCS/587 January 14, 2013 Dr. Sonnia Oliva Concord Bookshop Paper I would like to present the caase of a Concord area bookshop where organizational change goes wrong on many levels for a number of the stakeholders; i.e., store employees and some members of management. Spector (2010) points out that the board of the 64 year old institution decided to hire a new general manager, in effect causing de facto demotions. The workers wanted to meet with the owners to discuss the issues but the owners declined. They opted instead to move forward with their planned change, minus any employee input. The proposed change caused a number of employees to resign and many in the community to voice their outrage. This action was in direct conflict with the stages of…show more content…
and Akon, O. (2008), “at the refreezing stage, there is a critical focus on reinforcing…the new values, behaviors, and attitudes required for long term operational success.” At the bookshop in Concord, this phase could not be achieved successfully because the employees had no incentive to participate by this stage. Spector (2010) tells us that “ motivation, in this case, refers to the degree to which employees are committed to the achievement of outstanding performance both for themselves and for their company… high motivation creates in employees the capability and willingness to work together to solve problems.” This phase where the new changes are assessed and revised never comes to fruition at Concord. In conclusion, it is imperative that the change agents understand that employee participation builds support for change. Spector (2010) says that “participation in the process of defining problems and designing solutions will help build commitment to the new directions that result from that process.” The bookshop at Concord could have had a different outcome if the board was willing to follow the process of organizational

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