Competency Mapping Essay

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COMPETENCY MAPPING ON BPO SECTOR by Tirtha Bhatt Lokjagruti Institute of Management Studies, Ahmedabad REPORT Abstract: This is the summary report of competency mapping. Initially this report gives the brief explanation about what is competency and competency mapping. Then explains the reason of using these concept in the project. This report also discuses the iceberg model which is followed and accordingly the segmentation of the competencies. Finally this report predicts the result and usefulness of the scale. Table of Content: Introduction Competency related to the project Better detail of segmented competency The methodology Final analysis The result Introduction: Organisations in the modern days are undergoing heavy transformation in the wake of industrialization and globalization. Here, Human Resource Management practices are getting wider acceptance in the developmental and transformational process.  Organisation management is giving more thrust in understanding and developing the competency of employees and make use the tool competency mapping, for the improvement of productivity and in maintaining a positive work culture. This application of the competence approach covers the operational areas of human resource management in the organization viz., selection, remuneration, vocational training, evaluation and promotion. The competency mapping works at the enterprise level than out side realms. The objective behind this effort is to identify the best, better and good and average effort on the part of the individual workers and support the best effort, encourage the better effort, empower the good effort and train the average effort of the workers towards the best performance. Competency-based methodology was pioneered by Hay-McBer company founder David McClelland, a Harvard University psychologist in the late 1960's and
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