Communication Process Essay

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Communication Process Worksheet Reena Racoma HCA/230 Patricia Lamb 11/24/2013 1. Briefly describe the misunderstanding, including the setting and the people involved. My job at Pali Momi Women’s center is to take the patients to get dressed for their appointments, answer any questions that they have about their appointments or what they need to do. A misunderstanding I had at the hospital which happened almost all the time is when I told the ladies where to go after they get changed and they came out of the changing room in their robe walking around the halls asking the technicians where to go when I had already explained everything to them where to go after they had gotten dressed for their appointment. The people that were involved were me, the technicians, and the receptionists. 2. Complete the following table with information from your described misunderstanding. Question | Answer | Who was the sender? | I (Reena Racoma) was the sender. | Who was the receiver? | The patient was the receiver. | What was the message? | The message was to change into her robe, take off all jewelry and deodorant and have a seat in the patient waiting room. | What channel was used to send the message? | I (Reena) was used to send the message face to face with the patient. | What was the misunderstanding? | The misunderstanding was that the patient didn’t listen to me when I was telling her where to go and she had been walking around the Women’s center in her robe asking where she has to wait. | How could you have avoided the misunderstanding? | I could have avoided the misunderstanding by going back in to check on the patient to make sure she knows what room to wait inside for her appointment. | 3. What was your perspective going into the situation? How did your perception of the misunderstanding affect the communication process? My

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