Com/215 Case Study Analysis

1418 Words6 Pages
Case Study Analysis Paper COM/215 January 24, 2013 Study Analysis Paper Introduction Johnson and Smith creative consulting firm has been hired by ABC, Inc. to assess current issues involving training and hiring practices. Upon completion of this analysis, all training deficiencies will be identified and corrective actions will be provided. This firm will recommend new and improved hiring processes for the company. The analysis began by collecting information from ABC, Inc. on its current hiring and training process. It concluded that the company lacked the proper screening to eliminate unqualified personnel. They also failed to properly train the new campus recruiter; Carl Robins. This lack of proper training was the direct…show more content…
Carl demonstrated meager planning, implementation, and unwieldiness to follow-through with his assigned duties. It appears that Carl Robins is not qualified or trained properly to do his job successfully. This issue may have been averted by establishing a systematic leadership and mentoring plan by ABC, Inc. to train and advise their new employees. Several issues stand out immediately. New employees did not have the required forms completed and their transcripts were not on file. None of new employees had been to the doctor’s office for the mandatory drug screening, and he was missing 12 orientation manuals. He also discovered that the training room was booked until the end of June. Based on the information presented in the case study, one must conclude that there are quite a few root-cause aspects that may have been a contributing factor in this incident. These root causes are Carl Robins and ABC, Inc. Carl may have exaggerated his qualifications prior to hiring. Additionally, according to the timeline presented, it would seem that Mr. Robins is disorganized and lacks the initiative to follow through. Additionally, Carl Robin’s attention to detail and lack of effective time management skills are severely lacking. Mr. Robin’s also should have informed ABC, Inc. that he was struggling to make progress on his assigned task. One must ask, Did ABC Inc. provide proper training to Mr. Robins…show more content…
Robins and the company’s challenges within a manageable timeframe can be achieved by having Mr. Robins contact Monica Carrols, the operations supervisor and have her set a solid deadline for the new hires. Next Mr. Robins needs to contact all of the new company employees and ensure that they are aware of their responsibilities to complete the application, transcript, and drug screening in a timely manner. Alternatively, Mr Robins should contact the Human Relations department for application review and follow-up actions. Ensuring each applicant understands the deadlines with a built in backup due date for unexpected problems. If this option is put into practice, Mr. Robins must notify Human Relations so they are aware of the new deadline prior to them notifying the new employees. The company is missing 12 training manuals. Mr. Robins must make arrangements with either an in-house reproduction center or outsource to produce the required amounts of training manuals. Mr. Robins appears to be deficient in his working knowledge pertaining to the company policies, procedures, and formal norms, which means he must become intimately familiar the material in the orientation manual prior to training. Further, Mr. Robins needs to coordinate for training space. This challenge is effortlessly completed by reserving available conference rooms within his company well in advance of the training day. As a last resort, Mr. Robins could consider renting a
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