Chapter 23 – Knowledge Management

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Introduction This chapter introduces the concept of knowledge management, knowledge based organisations, relationship between technologies, techniques and people in knowledge organisations, and linkages between knowledge management and human resource management. The article by Wiig (1997) on ‘Knowledge Management: An introduction and perspective’, Journal of Knowledge Management, Vol. 1(1), pp 6-14, provided an overview of knowledge management. The article by Chase (1997) on ‘The Knowledge Based Organisation: An International Survey’, Journal of Knowledge Management, Vol. 1(1), pp38-49 provided an empirical study of knowledge management practices in North America and Europe. The article by Bhatt (2001), Knowledge Management in organisations: Examining the interaction between technologies, techniques, and people, Journal of Knowledge Management, Vol. 5(1), pp 68-75, provided an argument on the importance of technologies, techniques and people in managing knowledge management effectively. Finally, the article by Salleh Yahya and Wee-Keat Goh, (2002), Managing Human Resources toward achieving Knowledge Management, Journal of Knowledge Management, Vol. 6 (5), pp 457-468, examined the linkages between human resource management and knowledge management in Malaysia. Learning Goal The goal is enable you to describe the concept of knowledge management, knowledge organisations, interaction between technologies, techniques and people, and the linkages between knowledge management and human resource management. Learning Objective After completing this chapter, you will be able to: 1. Apply the concept of knowledge management; 2. Distinguish the interaction between technologies, techniques and people; and 3. Establish the linkages between human resource management and knowledge management. 67 STUDY GUIDE BMOM 5203 ORGANISATION AND BUSINESS
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