Case Study Starbucks

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1st Case Study Starbucks – Re-creating its uniqueness Study program: Master Betriebswirtschaftslehre/ Business Economics Date of submission: 20.11.2013 1. How did Starbucks create its uniqueness in the first place? The Starbucks Corporation is the biggest coffee company and coffeehouse chain worldwide which operates in approximately 18,000 locations in more than 60 countries. Founded in 1971 in Seattle, Starbucks reached the position to be the “third place” (besides home and working place) to recover from everyday life. Founded by three students, named Gerald Baldwin, Gordon Bowker and Zev Siegl, Howard Schultz took over Starbucks in 1982. He joined Starbucks connected with the vision to bring Italian coffeehouse tradition to the United States of America. Starbucks offers premium coffee beans, creates an amazing image which connects Starbucks as a synonym of coffee and conveys coffee as lifestyle to express oneself. Every store is a unique place with a wide range of products and a special homely ambience, emphasized by relaxing music and comfortable seating furniture. Furthermore, consumers can use the free wireless hotspot or meet friends in connection with an obliging team of fast, friendly and well working employees. Nevertheless, the story of Starbucks raises the question how the company created its uniqueness. First of all, the high quality of the products connected with a fair price attracts many consumers of coffee. Starbucks offers a wide range of products, for example 30 different blends of coffee and a large selection of diverse kinds of milk and food. Starbucks is the first supplier of beverages “to-go”. The company has five rules to convert coffee into money: be welcoming, authentic, careful and thoughtful, knowledgeable, and committed. Moreover, the special flavor of the coffee beans in every Starbucks store underlines the high standard of

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