Leaders have to set the standard by being empathic, supportive and use a range of different leadership styles to develop and maintain the team, they also have be fair and consistent, as workers that feel they are unfairly treated by a manager will not show loyalty and will do the minimum. The leader also has to demonstrate capability and experience, as having workers that are more highly achieving than the leader breeds resentment. Tuckman (1965) described the stages of team development as ‘Forming, Storming, Norming and Performing. As teams travel through these stages trust, respect and understanding of individual’s strengths and tolerance of their weaknesses is established. This process allows individuals to learn about each other personalities, coping strategies and response to pressure, allowing for bonds between members to be formed.
Managers need to know what motivates people in their organization. ACHIEVE is a seven letter word that is synonymous with “to perform”. Ability, Clarity, Help, Incentive, Evaluation, Validity, and Environment. (Hershey, Blanchard, Johnson, 2008). Ensuring adequate training is received by all, allowing individuals of to provide feedback and feel like they are part of the “team”, and offering quality production incentives can be implemented to help keep the turnover rate down and increase the production and quality of performance are some of the changes that can help management meet organizational goals.
Nordstrom does not offer extensive training programs to its customers. Employees are paid on a commission basis, they are surrounded by a very competitive environment and it is ingrained in them that customer satisfaction is key. Employees needing to train new employees may not emphasize to the new employee why the need for customer satisfaction is so important. Also, because of the competitive environment, it may cause the employee to not train the new employee appropriately because of threat to their sales, which could in turn cause a misconception of their family environment. There is no training program for them that state any reasons why the culture of the company relies on customer satisfaction.
We recapped the four management functions. 1) Planning: which defines the organization’s goal and establish a strategy to accomplish it. 2) The coordinator function: a leader/manager whose job it is to motivate employees and resolve any conflict among the staff as it arise. 3). The Controlling function: the manager taking charge to make sure all the operations of the organization, are running smoothly and monitors employee’s performance (Robbins & Judge, 2011).
It involves modeling the vision, forming teams, influencing them and aligning people to achieve the set goals. Leadership bears the responsibility of inspiring people and producing meaningful changes in the company. Leadership is therefore responsible for positioning people and organizations in the right positions. A good leader has the ability to articulate a vision and assign the right people the right tasks based on their talents. Leaders motivate their subordinates and in return obtain outstanding results from their employees.
Whether it is one or more issues at a time, they juggle each one to resolution. Behavior approach has two categories task and relationship. Knowing how to complete tasks is an important key for leaders, especially for deadlines to meet. Leaders also need to know how to include staff efficiently on the assignment to be finished, and have already a connection to each individual to be an effective leader. This approach strength is multitasking to get the job complete.
This man’s job performance is not enough to concern you for the first couple months, but he begins slacking as time goes one. Now what if you were to hire the better man for the job? Remember, with different people come different thinking processes and ideas. While a top company in a particular field, with a no visible tattoo policy, may sit in their conference room brainstorming ideas of a solution for a major problem with a loss of profits. With all of the ideas coming in, no one has an idea that works to solve their problem.
It is important to be able to penetrate any barriers that the employee may have as a defense mechanism. A good manager of people realizes that once you have found an entry point into their employees heart; it is likely that the manager will be successful in motivating the employee. Because people have different personalities not all things goes as planned when you are attempting to motivate your employees. An excerpt from an article on bussinessball.com states: “Developing understanding of personality typology, personality traits, thinking styles and learning styles theories is also a very useful way to improve your knowledge
Team Management Axia College Managing a Team Managing a team comes with many challenges. As a leader it is important to continually drive performance from team members, while motivating and monitoring overall success of a project. All successful team have good leaders, who are trustworthy and respectable. Therefore it is important for a leader to take full responsibility for the team, even when mistakes happen. The first step to managing a team is to lead by example.
After reviewing the Tanglewood case, we have come up with some suggestions pertaining to staffing quantity as well as quality. Our suggestions are as follows: Acquire or Develop Talent Tanglewood has a very unique strategy encouraging all of its employees to be self-sufficient and voice their opinions when they have ideas for improving the company. We believe developing talent from within will go hand-in-hand with this strategy. By training existing employees to be managers, Tanglewood will be able to teach them a style of management that they feel is in line with the its mission and vision. The company’s investment into the employee will also act as a motivator for the employee.