Bus 100 Final Paper

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Final Exam: Bus 100 Fall 2011 Name: Hoda Labib Please read each question carefully. You must answer 5 out of 8. Good Luck! Each question is worth 20 points. 1. What is a management hierarchy? What are the three basic types of skills that managers must possess? Identify and describe the four basic functions of managers. Define each of the following: programmed or non-programmed decision. Management hierarchy is the process of achieving organizational objectives through people and other resources. The three types of skills that managers must possess are technical, human, and conceptual skills. Technical skills are the manager’s ability to understand and use the techniques, knowledge, and tools and equipment of a specific discipline…show more content…
Define the four different types of utility and explain how marketing contributes to the creation of utility. Below is a list of companies. Choose a utility and describe how each creates utility with its goods or services: a. Cold Stone Creamery b. Sea…show more content…
What are the core responsibilities of human resource management? Explain Maslow’s hierarchy of needs theory. How is goal setting related to need satisfaction? The core responsibilities of human resource management are employee recruitment and selection, employee training and performance evaluation, planning for staffing needs, employee separation, and employee compensation and benefits. Maslow’s hierarchy of needs theory he proposed that all people have basic needs such as hunger and protection that they must satisfy before they can consider higher order needs such as social relationships of self-worth. He identified five types of needs. They are: Physiological needs- which are the basic human needs of food, shelter, and clothing. Safety needs- which refers to desires for physical and economic protection. Social needs- the need of people wanting to be accepted by family, individuals, and groups. Esteem needs- the need of people receiving attention, recognition, and appreciation from others. Self-actualization needs- the needs drive people to seek fulfillment, realizing their own potential and fully using their talents and
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