Brand Experience Essay

777 Words4 Pages
role of brand experience and affective commitment in determining brand loyalty Identify the hypothesis and define the business research Companies and retailers desire to increase customer loyalty because customer loyalty leads to sustainability. A quandary facing many businesses and retailers is “today’s customers are becoming increasingly experimental and self-expressive” (Datamonitor, 2007). In addition, “consumers are often overwhelmed by choice” (Datamonitor, 2007). A peer-reviewed article titled “The role of brand experience and affective commitment in determining brand loyalty” is discussed as the research. The primary purpose of the research is to conduct a hypothesis test that suggests “the relationship between brand experience and brand loyalty is mediated by affective commitment” (Iglesias, Singh & Batista-Foguet, 2011). By definition, affective commitment is to create a positive emotional bond. Business managers desire to validate the connection of positive emotional attachment when consumers purchase products because from the learning’s a business can create strategies to obtain customer loyalty. The brand categories tested are cars, laptops, and sneakers. “A survey-based quantitative approach is used to test the hypothesis, and explain the relationships between brand experience, affective commitment, and brand loyalty” (Iglesias, Singh & Batista-Foguet, 2011). The data collected was by means of interviews, and online surveys, and “were analyzed using Structural Equations Modeling” (Iglesias, Singh & Batista-Foguet, 2011). Structural Equations Modeling was used to confirm, ascertain, and validate a hypothesis. Summarize the hypothesis For each of the product category the survey asked for the brand name currently used, asked to evaluate their brand experience, affective commitment, and brand loyalty for that brand. “Six variations of the

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