To see if the individual has understood what has been said, looking at body language and facial expressions. 2. To see if there are any changes in the individual such as, anxiousness, frustration, anger etc, which could suggest safeguarding. (abuse) A4. Explain why it is important to find out about an individuals: 1.
Assignment 201 Principles of Communication in adult social care settings Tasks A. Short answer questions B. Poster Task A - Short Answer Questions Ai Describe four different types of communication. 4 marks 1. Verbal - Comprising of sounds, words, language and speaking. 2.
To pass on information 4. To instruct 5. To ask questions Aiv Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. 1. To ensure that they have understood what you are
It is important to observe the reactions of an individual using the service when communicating because speech may not be the service user’s best form of commination. For
This will show on their body language, face and gestures. If you feel like the individual does not understand you, simply try another way of explaining or communicating. Also, to see if there are any changes such as anxiousness, anger, frustration etc which could suggest safeguarding (abuse) issues. From this you can then console the individual and help resolve the problem they are facing. Aiv Explain why it is important to find out about an individual’s:
Building relationships comes through communication and this comes in many forms and not always from speaking, facial expressions, body language, gestures, recognising what the individual is communicating by the position of their body. Face to face communication when service users have hearing difficulties or writing things down so individuals can respond with their concerns. 2. Understand how to meet the communication and
It must be born in mind that should a carer have concerns they must report formally up to their line manager. 2: BE ABLE TO MEET THE COMMUNICATION AND LANGUAGE NEEDS, WISHES AND PREFERENCES OF INDIVIDUALS 2.2 Describe the factors to consider when promoting effective communication: There are a number of factors to
Unit 201 Describe four different methods of communication. * Interactive communication between two or more people, * Sign language for those who cannot hear or physically speak * Body language whether they are feeling angry, upset, uncomfortable. * Facial expressions to see how they feel about a situation Identify five different reasons why people communicate. * To find out information * To express emotions * Developing relationships * To motivate others * To exchange ideas, feelings, trust. Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them.
- To see if the service user was happy about what was said by seeing the service user’s reaction i.e. anger frustration as this may suggest safeguarding issues (abuse). AivExplain why it is important to find out about an individual’s; A) Communication and language needs; - To make sure you can meet the individual’s needs and provide the correct equipment or aid. Such as pen and paper, hearing aids or just communicating through signs. B) Wishes and preferences; - To make sure the individual is happy with the service being provided and can feel comfortable with the member of staff and be able to talk to them about any problems or issues they may have.
They can use body language such as nodding their head to agree. Understand how to meet the communication and language needs, wishes and preferences of an individual Not everyone you come into contact with will want to communicate in the same way. You will need to find out their preferred method of communication as they could speak a different language or just have a preferred method to use. This may be based on their beliefs and values,