Microsoft is headquarters in Redmond, Washington. Microsoft produces, licences a large range of products related to computing. Measured by revenue Microsoft is the world's largest software maker and is also one of the most valuable companies in the world. Microsoft was founded by Bill Gates and Paul Allen on April 4 1975. Local, National, International or Global Oxfam operated in over 90 countries.
VERZION - SWOT ANALYSIS Strengths Verizon is well known as the one of the biggest provider of wireless communication in USA. Verizon has a customer base around 50 million and is available in all the states in USA. Also, their employee base is very experienced and large from different backgrounds. Verizon offers a lot of wireless options, such as, cellular phone, mobile broadband, tablets and home phone. The various options in wireless technology found at Verizon is one of its strengths.
Now SBC/AT&T has announced the intended purchase of BellSouth. This would make the new AT&T the largest telecommunications corporation in the United States. The proposed merger would recombine four of the old Baby Bells. The new AT&T would provide local and long distance wireline telephone service in 22 states. AT&T would also control the largest wireless telephone service, Cingular.
Customer Service Standards Case Study for Verizon Wireless Verizon Wireless is the largest wireless carrier in the U.S and also has the highest customer loyalty in the industry with over 87.7 million customers. They operate as a chain/franchise. I have visited the same store several times but have also visited other locations. Three components which I consider to be effective for Verizon Wireless are customer satisfaction, community participation, and quality guarantee. They strive to make their customers happy.
Williams-Sonoma is a leading company that sells specialty products for the home. They use several strategies to maintain a competitive advantage in the market. They currently have 522 retail stores in 42 states and Washington DC. (“Internet Mini Case #6” n.d.) The company has experience a great deal of growth and currently obtains roughly 60% of sales from the retail stores and 40% from the direct to customer sales. (“Internet Mini Case #6” n.d.) Williams-Sonoma leadership had the vision to understand that e-commerce is an avenue of sales that cannot be avoided.
Task 1 : Criteria P1, M1, D1 Due Date: 14.10.13 Choose a business to research and base your tasks on. (Ensure that you select a business that can enable you to meet the criteria.) P1: Complete a table like the one below to show the types, sources and purposes of information used within the organisation. Try to include at least two examples of each type of information. Type of information Example Description Purpose Source Verbal Written On-screen Multimedia Web-based ● Where possible cross reference your example to evidence of this in your appendices, for example, a screenshot of web-based information or a copy of a letter.
People normally refrain from acting in an aggressive and antisocial manner, in part because they are easily identifiable and in part because they belong to societies that have strong norms against such uncivilised behaviour. In certain situations such as crowds, restraints on aggressive behaviour may become relaxed so that we engage in aggressive behaviour and antisocial behaviour. Being part of a large crowd diminishes our awareness of individuality because we become anonymous and fearless. Our fear of being caught reduces so we don't feel as guilty. The larger the group, the greater the anonymity and the greater the difficulty of identifying a single identification.
Employment had increased tenfold. Sales had grown from $1 billion in 1980, to $26 billion. The 21st century – one of the most successful retailers in the world Today, 8,576 stores and club locations in 15 countries employ more than 2.1 million associates, serving more than 176 million customers a year. Our history is a perfect example of how to manage growth without losing sight of your values. Our most basic value has always been, and always will be, customer service.
UPS became a public company on November 10, 1999 and sold 10% of its stock as part of its initial public offering. During the start of the 2000s, UPS offered many services including rate calculation and transit times to wireless devices for its customers. The company also witnessed an increase in online tracking requests, setting a record of 6.5 million requests in a day. Their 2012 net revenue is an estimated $9.1 billion. UPS has transformed from a tiny messenger service into the world’s largest delivery company.
Canary Wharf Group plc (CWG) is an integrated property development, investment and management group of companies. It has achieved one of the greatest feats of civic transformation – developing previously derelict docklands into over 15 million square feet of office, retail and leisure space across its iconic business and shopping district in inner London. In the last two decades it has developed more top-quality office space in London than any other company, helping to position the capital as one of the best places in the world to locate a business. Canary Wharf’s 35 completed buildings, including three shopping malls, are occupied by many of the world’s best companies employing 95,000 people in a diverse range of industries. CWG has successfully delivered several projects away from Canary Wharf, including in the City of London.