Ao2 Task Sheet

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Unit 2 AO2 Task Sheet You need to watch a care worker in a care or early years (0 to 8 years) setting during an interaction. Give the name of the practitioner – don’t give actual name and give an overview of the service. Make notes on this interaction and use them for the following Candidates give a detailed and comprehensive explanation of four communication skills used by practitioners in the care setting – this will include detailed discussion of reasons for using each skill; (7 marks) Generally describe the skill first, give general examples of how your practitioner may use the skill, cover what skills you actually observed. Choose 4 from: * tone of voice; * pace of voice; * eye contact; * facial expression; * clarifying; * posture; * paraphrasing; * empathising For each skill; * Describe the skill generally * Give detailed general reasons for using each skill * Describe how your care worker used it * Dive detailed reasons why your care worker used this skill. Candidates show a high level of understanding of how people who use the service are valued and supported by the application of the values of care and appropriate use of communication skills – a wide range of appropriate examples will be given; (8 marks) * Explain how the service users are valued and supported by the care worker through communication * Include examples of interactions (one to one, group, formal or informal) to show how appropriate communication skills provide value and support to service users. * Introduce the Care Values or Early Years Care Values * For each care value use an example of an interaction to show how they are used to value and support service users Total 15
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