Unit 4222-301 Outcome 1 Understand why effective communication is important in the work setting Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships. Communication is vital for seeking and providing information. We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. It is crucial to have good communication for developing positive relationships with other people. It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message.
b) Individuals using the service and their carers Effective communication is vital between carers and the residents. This enables you to build a relationship with the people you care for and will ensure they feel safe and trust you to look after them. Communication is also needed so the residents can tell you how they are feeling and what their needs and wishes are. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
This includes using words, feedback, action, body language and gestures. With effective communication service users and family will enjoy the services provided. 1.3 Explain why it is important to observe an individual reactions when communicating with them All communication has an effect on the person that you are communicating with. Interactions a two way process, it is important to watch the effects so that any problems can be identified and dealt with. In order to be effective in care and supporting service users you have to be a good communicator whether this is through speaking, body language, facial expressions or gestures.
Guilt is a feeling of sadness that you know you have done something wrong to another person. Shame is a feeling of dishonor, that you have lost the respect of someone because of you actions. Shame is when you know what you are doing and at the same time you still fail. Shame affects a person I believe more than guilt. A person feels guilt when done something wrong, that is just a feeling of sadness that’s it.
Every child is different, so some may need more support than others; this is why observations are important. Positive communication is very important as this can help build a Childs interaction skills, self esteem and confidence. It’s vital you always have eye contact with that child, and allow them to finish what they are saying. In order to boost their self esteem a child should always be praised, this will make them feel more confident and willing to try. Adapting the environment to help children with their speech and language needs can be done by using visual signs that children can understand, for example you could label the home corner, dress up area, book corner and so on.
Effective communication can benefit your working role especially relationships between you and the children in your care or key children you or your colleagues and between you and parents. When communicating with children you need to be at their level and having eye contact is important. Its good to take time and allow time for the child to absorb what's said and maybe relay back to you what you have said, use open-ended questions to understand the point that being made, be open-minded and try to understand their point of view, use age-appropriate language maybe alongside pictorial communication or these can be used alone , be consistent and use positive body language, when talking ensure your showing respect for where you talk and the way you talk. When communicating with parents its so important that they feel you understand, listen, care about what they are saying and that they feel you value their child's development to ensure this you should have a range of effective communication methods like telephone,email,face to face and home communication books.
1.1. Identify different reasons why people communicate. Reasons why people communicate: express needs; share ideas and information; to reassure; express feelings; build relationships; socialise; ask questions, share experiences 1.2. Explain how effective communication affects all aspects of own work. The impact of communication on own work: communication with others eg colleagues, people who use services, children; supports the development of effective relationships, helps to build trust; aids understanding of individuals’ needs; prevents misunderstandings; supports the development of own knowledge and skills 1.3.
Diverse groups of individuals can work well together, forming a strong team and how communication amongst professionals when forming a multi-disciplinary team ensures that the best care and development is available for the children involved. The Common Assessment Framework (CAF) explains how professionals working together should share a common goal for children and their families enabling access to appropriate facilities and services. Self awareness and self concept assures we are informed and sensitive about our intra-personal skills and inter-personal skills enabling interaction with others making it possible as a practitioner to perceive and recognise the needs of others, potentially making a difference to their life (Oliver and Pitt, 2011). Self-awareness requires us to take a critical look at ourselves and the organisation we belong too, therefore recognising our own strengths and weaknesses, enabling us to learn from others while developing and improving standards of positive relationships by using empathy, inter-personal and intra-personal skills. In early years settings it is likely there will be a range of experiences and qualifications as well as diversity amongst colleagues ensuring it is a strong team rather than leading to critism behind closed doors.
exchanging thoughts about interests and activities, or, more professional communications which could include the gaining and sharing of confidential information. Gaining and sharing information - Our success and effectiveness in life is determined by our ability to gain and share information about a variety of different things. For babies and young
The reasons leading communication can be divided in six main subjects. Firstly, communication is essential for sharing ideas such as sharing thoughts about the childrens development with colleagues. Communication is also used for the creation of new relationships such as with both children and parents when they start at nursery. At this point, a smile or a wave is a good way of communicating. The next step is to maintain the existing relationships.