Life Styles Inventory (Lsi) Conflict Paper

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In taking the Life Styles Inventory Conflict survey (LSI), I found that my dominant conflict style is Escalator which lies in the Aggressive/Defensive conflict orientation style and was closely followed by Regulator which lies in the Passive/Defensive conflict orientation style. My weakest conflict style is Self-Empowered which lies in the Constructive conflict orientation style and was closely followed by Relationship-Builder which also lies in the Constructive conflict orientation style. These styles were definitely present in my last position as a Customer and Technical Support Team Leader at BP. When I read the 12 conflict styles, I initially thought my dominant conflict style was going to be the Accommodator. In my opinion, it makes me feel good to be liked by most. I feel it is less stressful to have enemies. I understand you cannot make everyone like you, so I truly believe in the saying, “Keep your friends close and your enemies closer”. I tend to upset easily when faced with conflict and try to avoid it at all cost. I also believe I am very generous to a fault, friendly all of the time, overly sympathetic, and spoil people with kindness. I have been known to be one of the only managers at my previous job who actually cared about their direct reports. I feel it is important to know what is going on with those that report to you. In most cases I have found that the individuals that were not performing at their full potential were experiencing problems in their personal life and their performance was not contributed to a lack of training or a misunderstanding of a process. By showing that I care, it tends to make my employees feel they can trust me. I personally feel that effective leaders create satisfied employees. Satisfied employees will deliver exceptional customer service and customers who are satisfied with the service they received

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