Waste Food Essay

426 Words2 Pages
I need help with this Case Study. I really do not know where to start. What symptom(s) in this case suggest that something has gone wrong? What are the main causes of these symptoms? What actions should Cincinnati Super Subs' managers take to correct these problems? CASE STUDY 5.2 CINCINNATI SUPER SUBS Steven L. McShane, University of Western Australia, based on an earlier case by J.E. Dittrich and R.A. Zawacki Cincinnati Super Subs is one of the larger Super Subs outlets, a chain of 300 take-away restaurants in Indiana, Ohio, and Michigan. This outlet has a restaurant manager, an assistant manager, and several part-time team leaders. The restaurant manager rarely has time to serve customers, and front line work by managers is discouraged by the head office. The assistant manager serves customers for a couple of hours during the busy lunchtime but otherwise assists the restaurant manager with purchasing, accounts, hiring, and other operations. Most team leaders are college students and serve customers alongside other employees, particularly from late afternoon to night closing. Most employees are also students who work part-time; a few are in high school. All regular staff earn minimum pay rates. Cincinnati Super Subs has experienced below average profitability over the past 18 months, which has reduced the monthly bonus paid to the restaurant manager and assistant manager. This bonus is calculated by percentage of “wastage” (unsold, damaged, or unaccounted for food and drinks) relative to sales; the lower the percentage of wastage, the higher the bonus. Wastage occurs when employees drop or spill food, cut up more toppings than are sold, burn heated subs, prepare an order incorrectly, and eat or give away food without permission. When employees make mistakes, the expense is supposed to come out of their paycheck. Unauthorized eating and
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