Unit 5: Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings

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Unit 5: Introduction to duty of care in health, social care or children’s and young people’s settings Understand the meaning of duty of care 1.1 Define the term ‘duty of care’ To safeguard the health and wellbeing of ourselves and others. 1.2 Describe how the duty of care affects own work role Duty of care affects my own role by making sure no harm becomes of anyone within my care, for example staff, service users and visitors. Protecting individuals of any harm physically, mentally and emotionally. 2.1 Describe dilemmas that may arise between the duty of care and an individual’s rights To respect and maintain a full understanding of an individuals choice, however a duty of care is also needed to safeguard the health and wellbeing of the individual from potential harm that may be result from their given choice. For example an individual may have dietary needs (Halal) due to cultural requirements but doesn't have the capacity to fully understand what the difference is from non-halal and halal. Explaining and showing which foods are acceptable or not would help respect a person's cultural needs. If the person wanted pork and was fully advised and aware it was not halal then respecting their choice and decision should be accepted. 2.2 Explain where to get additional support and advice about how to resolve such dilemmas Speaking to my manager for advice and guidance, staff that have experience with the service user or have the same cultural needs and speaking with family that may be connected in the persons life. 3.1 Explain why it is important that individuals know how to make a complaint Individuals should have the right to voice their opinions and their concerns if they feel they're unhappy with the service or duty of care they have received. 3.2 Explain the main points of agreed procedures for handling complaints * Offering assistance. *

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