b) Individuals using the service and their carers Effective communication is vital between carers and the residents. This enables you to build a relationship with the people you care for and will ensure they feel safe and trust you to look after them. Communication is also needed so the residents can tell you how they are feeling and what their needs and wishes are. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
Explain how effective communication affects all aspects of the learners work. Within the care setting I communicate using: Communication books, Handover with Colleagues, staff message book, Staff meetings, meetings with my Line Manager Etc. Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all
~ Personal relationships is where my personal life and activities work together. ~ personal relationships is people we choose to be around and enjoy interests ~ personal relationships is when we share our feelings a idea with and plan things with. A.2 Give two examples of different working relationships in an adult social care setting Relationships in an adult social care setting are manager to care worker, care worker to care worker, and nursing staff to care staff. A.3 Explain why it is important that social care workers work in partnership with individuals using the service and their family It is very important that you work in partnership with your colleagues and all other people. This will include carers, families, advocates, doctors, nurses, occupational therapists, other health professionals, social workers, voluntary organisations and other people.
Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
Effective communication affects all aspects of work as it is a way of developing personal relationships with service users and their families so you are able to meet their needs. It is important to develop positive relationships with work colleagues and other professionals, sharing information and having the information you need to be able to report on your work. This can only be achieved through effective communication. It is important to use different types of communication such as verbal, non verbal (body language, expression, signs, symbols or other visual aids) to clearly understand an individual’s needs and wishes. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
I also need to be able to communicate well with client’s families, carers, colleagues and other professionals (nurses, Social services, doctors, etc). Develop positive relationship to meet service user’s needs. One to one communication between me and client, client families, nurses, doctors, my manger, carers, social services. Good verbal communication and good non-verbal communication- emails, sms, risk assessments, care plans, MAR-charts. Before any support can be given, manager will go to visit client/ individual to do assessment to make sure their needs and preferences and a base line regarding their communication abilities and methods will be established.
These are in place not only to protect and guide individuals, but also their families, friends, their property, work colleagues, your employer and yourself. Working in care you are accountable for your own work and to take responsibility for maintaining & improving your knowledge skills. Keep accurate and up to date records and protect confidential information. Safeguarding individuals from harm or being treated unfairly. Understand that people have the right to make choices, help them to remain independent, fulfilling their lives.
We all also need to do develop and maintain positive working relationships with colleagues and professionals who have contact with the service that you are a part of. We need communicate so we can share information with people who are using the services so they can provide and receive information. People who are using the service need to communication as they need to express the way that they are feeling, if they have any thoughts and ideas they will be able to express that, we need to maintain good working relationships with our colleagues as we will needs to share and receive information with them and knowing what support is needed if there is any. A client who is using the service will need to be able to communicate somehow to express if there is anything wrong with them or another client who is using the service. If there is a client who attends a day centre and a incident has happened at home the day centre will need to be informed of this.
SHC 21: Introduction to communication in health, social care or children’s and young people’s settings 1. Understand why communication is important in the work place. 2.1 The reasons why people communicate are to get to know one another, to express their feelings, so you they can tell people their wants and needs, they also communicate to make bonds with people and to find out what name they prefer to be called, for example; if their names William they may prefer to be called bill for short. People may also communicate to give out instructions to their team to tell them what jobs they need to do. 2.2 Effective communication effects all aspects of own work because is help you understand the service user and their needs.
3.2: To improve partnership working in a workplace there needs to be good communication , regular meetings so that all the staff are kept up to date with what is going on. There also needs to be honesty and Integrety and good record keeping skills. 3.3: Be professional and patient, yourself and others need to be opened to others ideas and compramise together you also have to have skills and approach and you may also learn from others and accept the change when it is nessary. 3.4: Partnership Working If you are unsure about anything your seniors, nurses or any other workers can give you support and advice and if you feel you are not getting the support or advice that you wanted then go stright to your manager to prevent any isaetalion.