Unit 2 Assignment on Insurance

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Unit 2 Assignment Aetna Insurance Company by Jane Estes For my unit 2 assignment, I have chosen the Aetna Insurance Company. The Aetna Insurance Company is selling more insurance on the healthcare marketplace than any other insurance company. Aetna is working on insurance rates and trying to figure out if increases in rates are warranted for the following year. 16% of their revenue comes from individual policies adn companies. They aren't worried about their revenue or impact on their business becasue of this. The articles go on to say that most americans will purchase insurance through the marketplace exchange (Obamacare) by the year 2020 and most of that will happen through private employers. The only problems people will run into are if they need Mental Health care. Mental Health services will begin to be harder to find. The reason for this is there will be a shortage of Psychiatrists, Social Workers, and Psychologists leaving their professions. Access to healthcare will be through the local DHHS offices, online, and over the phone. The problems with that is over the phone is being put on hold for periods of time just to have a question answered and hoping you get the right one. Online, you are able to access more information and read about what is going on. Any questions you have, you can just type into the computer and come up with several answers from the insurance company website itself or from other sites. The problem with the local DHHS office is when you get there you have to wait a while just to talk to someone in person. If that's not bad enough, when you call them on the phone, you will be on hold longer than if you were to call the insurance company itself. And then, hope they have the answer for you if they don't direct you to call somewhere else or ask someone else. This is very frustrating

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