The Role of Communication Within Health and Social Care

3018 Words13 Pages
The role of communication in health and social care Communication is a key to our society, it allows us to build and maintain relationships, motivate and change ours and others attitudes. As health and social care workers we strive to communicate effectively with every person we come into contact with and provide support for every individual, whether giving a service user results at the doctors or helping someone gain confidence and selfesteem; or in a rehabilitation centre where every person is different; this essay will discuss the different roles communication plays in the health and social care industry. What is communication in the health and social care setting? Firstly a health and social care setting is a broad term used for people who are in the health and social care industry; this could range from the medical sector such as a doctor, nurse, physiotherapist, and dentist as well as people who are there to support others, such as a councillor, mentor, probation officer and social worker. As you can see the health and social care industry is vast. A generic term for everyone who uses social services is service users. Every time a person comes into contact with another person communication occurs with them, even if it were a small nod of acknowledgement. If a lady (service user) walked into a doctor’s surgery she would speak to a receptionist who would book her in and let the doctor know that she was there, when the lady got called she would then go and communicate with the doctor who would either refer her to someone else or sort the matter out. In that small process the service user has communicated with three or more health workers. There are two main contexts of communication, these are: one to one and group communication. One to one, communication between two people can be a number of things such as a doctor’s appointment, texting,
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