Tanglewood Assignment 2

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It is a vital part of the recruitment process that applicants are thoroughly assessed to ascertain if they have the necessary KSAOs needed for this position of Department Manager, as well as their suitability regarding person/organisation fit, which is particularly relevant in this case, considering the strong culture at Tanglewood. A selection plan has been developed from an analysis of the job description and background information on Tanglewood, especially aspects of their organisational culture which emphasise teamwork and a participatory management style. Selection plan for Department Manager Major KSAO Category Necessary for selection? (Y/N) Experience check Education check Marshfield Applicant Exam Retail knowledge Test Knowledge of retail management Y X X X Develop and implement store policies and procedures N X Ability to supervise retail staff Y X X Strong communication skills Y X Strong work ethic Y Good verbal skills Y Decision making ability Y X X Strong commitment to customer service Y X X Sound reasoning skills Y X Ability to lead and motivate teams Y X Ability to problem solve and resolve conflict Y X Skills in analysing financial and operational data N X X Able to delegate effectively and empower others Y X Liaise effectively between staff and management Y X This highlights the KSAOs that aren’t being adequately measured in the current system, despite the fact they are essential for performing the role of Department Manager. Therefore, the interview questions that will be developed to supplement the existing selection plan will particularly focus on the following areas - Team work – the role of Department Manager is all about leading a team and effectively interacting with all team members, particularly important for the culture at Tanglewood and also relates to person /
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