Swot Analysis For Walgreens

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Walgreens is the largest drugstore chain in the United States. The company operates over 7,500 drugstores across all 50 states, the District of Columbia and Puerto Rico. Walgreens provides access to consumer goods and services and pharmacy, health and wellness services in America through its retail drugstores, Walgreens Health Services division and Walgreens Health and Wellness division. Walgreens Health Services offers pharmacy patients and prescription drug and medical plans through Walgreens Health Initiatives Inc., Walgreens Mail Service Inc., Walgreens Home Care Inc., Walgreens Specialty Pharmacy LLC and SeniorMed LLC. Walgreens has 7,507 drugstores as of April 30, 2010. Walgreens was founded in Chicago, Illinois by Charles R. Walgreens…show more content…
The data collection analysis will focus on pharmacy employee job performance, continuing education, career goals, and customer service knowledge, skills and abilities. The Walgreens Pharmacy Employee Survey assists with feedback shared directly to regional, district, and store management to maintain the nation’s most convenient healthcare provider through company missions, goals, and strategies. The objective of this data collection is to establish any training and development needs of the Walgreens Pharmacy staff by assessing where education may be essential for permanent…show more content…
One technician was stationed in the drive thru window; one stationed at the out-window counter, two technicians’ assisted Pharmacist with filling prescriptions, and last technician filed prescriptions in “ready” bins and answered telephone calls. Walgreens Pharmacy staff has satisfied all knowledge, skills, and abilities to perform their duties efficiently and accurately in order to function. The training issue stems from a lack of self-esteem problems accompanied with lack of self-discipline when provoked. These two qualities are essential to each individual addressing customer’s behaviors when recurrent pharmacy visits are necessary from sick and irate customers. The direct observation assisted in recognition of employees “misbehaving” when provoked by irate customers. Being provoked is not a valid excuse, therefore, individuals in need of training consist of those repeatedly evaluated for low performance issues, poor customer service observations made by mystery shoppers/others and employees in whom customers address by name and

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