Suntrust Case Study

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12-03-09 THE UPDATE AS REQUESTED Maria Flores – 3940 N Flagler Drive #304 11-16-09 I spoke to SunTrust. Fortunately the file is still in review. I did put pressure on them and expressed how this file has been pending in their system for months. They will escalate this but as of right now there are no other documentation pending from us. We are waiting for the lender to do their due diligence 12-1-09 I spoke to Maria and the lender today. The lender can notmodify this mortgage due to this being an investment property and she nets$ 7,200 per month. I need to portray that this is a primary residence to modify this mortgage. Maria Flores- 2847 SE 15 Road 11-18-09 I spoke to the lender 11-4-09 and expressed how the value was considerably lower than the…show more content…
Unfortunately Bank United does not modify investment properties therefore no modification can be done as of now.. I call on a weekly basis to see if there are any changes but it is to my understanding that Mr. Cohen is current on this file *Yaniv Cohen – *1839 Cross Point Way *11-19*-09 I called Amtrust for an update. They stated that he cannot qualify for a modification due to having the lowest rate already available. (4.25% I/O) I resubmitted the file and requested a 30 year fixed with escrows. The previous negotiator said this would not be possible but I currently have the file with another negotiator (KIM PSHIRER) who may be able to assist. 11-19-09 I spoke to Bank of America on 11-09-2009. The rep stated that the borrower will be able to modify his mortgage but he needs to escrow the taxes and insurance with the mortgage payment. I was faxes the documentation supporting the yearly amount to be escrowed. I called today 11-20-09 > they are processing the documentation and doing their calculations. Yaniv Cohen- 16388 SW 2*nd* Drive

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