Unit 201 Work in a Business Environment Outcome 2: Understand how to behave in a way that supports effective working Assessment Criteria 2.1 and 2.2 The purpose and benefits of agreeing and setting high standards for my work is for me to produce quality, high standard work that is on time, accurate and professional. It allows for me to show my interest for my work and job role I am fulfilling. It will help to show me in a good light and avoid leaving a poor impression of myself. To help set the high standards for myself I can speak to the manager to discuss what the standards are for the company and what I am required to do to implement this. I can also review pass work to gain a further understanding and feel for what standards are expected for employees of the company.
Active or Passive Diversity: I would say that Tanglewood should look into active diversity because it meets the diverse needs of the customers. Diversity is a huge part of the company’s hiring process and they don’t want to be labeled as hiring only one class of people. Especially since the need of each customer is different Tanglewood needs to make sure that they have the necessary qualified associates to take care of the
The quality of services that is an employee gives to a customer is the reason why customers return to the company. “In service firms, where the interface with the customers is broad and intense, all contact personnel must be well attuned to the mission, goals, strategies, and systems of the company. Otherwise they cannot represent their firm well and successfully handle all those crucial contacts, known
I need to be aware of the most up to date legislations and guidelines, including the CQC requirements and the welfare requirements. As a leading member of management it is even more vital that I am aware and up to date with the above, as part of my role is to guide, support and influence other staff to do well in their own roles. My own professional develop does not only impact on me but on other staff, the company and people who use the service. Reflective practice is a huge part of professional development and I need to be skilful in this to really benefit from it; criticising your own practice isn’t always easy but if you take a step back and look at it from different points of view it can really benefit how you recognise and utilise your skills. To improve my own knowledge is very important to me and I really enjoy learning new skills which can benefit my roles or future roles.
Names: Names: Simulation Project CITM 501 – Simulation Project CITM 501 – Executive Summary ABC’s number one goal is to provide exceptional customer service, so that is why they required our service to make their process more efficient. ABC receives request through phone, email and texts over the web and due to expansion are concerned if they can handle all their requests in time. ABC would like us to show them the best feasible option by deciding how many help desk staff to assign to each shift. ABC prefers that their staff do not multi-task so their clients are top priority and it is there policy to serve whoever contacts them first. Keeping the customers satisfied is a very crucial aspect to ABC’s business, as poor customer service can lead to loss of business and shrinkage of the volume of business from
Employee Portfolio-Management Plan Charlene Williams MGT/311 12/18/2014 Justin Kendricks Employee Portfolio: Management Plan In this essay the main ingredients of the paper is the self- assessment and how they would work in the organization in which you work. There are different values and personalities involved in these assessments. Some may add value to the organization some may not. Communication has a lot to do with the assessment. Donna is the first employee and her assessment stated that she values her job and she is very creative and that is a very good asset to the organization and it adds value.
The CEO of any organization needs to not only be part of the policies and standards that present but they also need to be the main supporter of all initiatives. Whether the CEO writes their own policies or buys them of the shelf, they need to make sure they are followed and that all compliance issues are covered correctly. It is important to remember that information security is as much a business issue as it is a technological issue. If all groups work together and abide by policies and standards that are written for the organization then the organization will stand a better chance at being secure. Having a security policy that is easily measured and enforced is the key (Symantec, 1995-2010) to this success.
Job Redesign and Workplace Rewards Assessment Claudia Cline PSY/320 December 15, 2014 Mrs. Maria Spencer Job Redesign and Workplace Rewards Assessment Managerial philosophy has a very sturdy influence on the personnel. It is the typical environment in which the personnel have to modify themselves. Everybody as well as men and women are involved in some way of labor these days. In to keeping in mind the employees, it is crucial for any business to produce such an environment in which the personnel feel pleased. Pleasing the personnel is one of the principal goals of any business to survive and develop in this huge competitive trade.
Audience Analysis and Reception XBCOM 275 Mr. Abel February 07, 2014 Communication is key in business to help it run smoothly. Due to the importance of communication in business, the most important task that can be performed by a writer is audience analysis. When working in a professional setting, it is a good idea to analyze the characteristics of each individual that will be receiving the message. This will help ensure that the formal report is effective. The main way to ensure effectiveness is to be aware of the management’s needs.
Next, specify the range of employee discretion and allowing employees to become a part of the business will help the employees understand why the company has to make decisions for individual jobs. Finally, informing individuals when delegation occurs, and establish excellent feedback channels will both help accomplish the task delegated successfully (Robbins and Coulter, 2012, p. 281-282). Assignment Clarification In clarifying the assignment, it is important that a delegator understand what they are asking someone else to do and to whom it will present. Anne knew that Ricky was more than capable of completing the task. However, Anne did not consider what other projects Ricky might already be working.