Silvio Napoli at Schindler India

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Silvio Napoli at Schindler India “A young Italian with an MBA from HBS working for a Swiss multinational is sent to India to establish a subsidiary and implement the strategy he prepared at headquarters as a strategic planner”. Take-aways: 1. To develop an understanding of the role of a country subsidiary manager 2. To expand insights into the management of headquarter-subsidiary relations 3. To focus on issues of cross-cultural management Key-persons: Silvio Napoli (VPS Asia Operations): 33-year-old Italian former semiprofessional rugby player has moved to India with his pregnant wife and two young children and had quickly set about creating an entirely new organization from scratch. His plan called for a $10 million investment and hinged on selling “core, standardized products”, with no allowance for customization. After eight months his subsidiary has not installed a single elevator, and his team had approved without his consent two customized projects, against his strategy. Mehar Karan Singh (Managing Director): 42-year-old experienced manager from the construction industry. Good contacts to Hotel industry. He was excited with the opportunity to build something from the scratch. This MD position was viewed as a stepping stone to heading the subsidiary. T.A.K Mathews (VP Field Operations): 35-year-old man who had worked for nine year at Otis India (biggest player in the elevators industry in India). He has depth elevator experience, a good match to complement the management team. Ronnie Dante (GM Engineering): 39-year-old with 24 years experience at Otis. To be the one real hard-core elevator engineer capable of standing his ground in front of his European counterparts. “He is truly one of the best” (Napoli). Luc Bonnard (Vice Chairman Schindler Holdings Ltd.): will visit New Delhi for the first time to review progress on the start-up of the

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