Chapter 13 - “Analyzing Managerial Decisions: Bagby Copy Company MBA 540 Michelle Wilson August 9, 2015 There are many advantages and disadvantages to specific vs. broad task assignment. Assigning specific tasks to workers allows the company to hire specifically based on the ability of the worker to do a very specific job. In this way efficiency can be increased as a worker should be performing the job that he is comparatively best suited to perform and nothing else. Competition amongst workers can also be increased as there is a specific metric to judge by. The cost of training a worker is also reduced as the worker does not have to be trained in every aspect of the company only what he is going to be doing.
This will benefit both yourself and the company as it will expand your knowledge base and help to improve productivity and efficiency within your organisation. Assessment Criteria 2.5 The purpose of treating others with honesty, respect and consideration is to help create a positive, professional and friendly environment and to also improve the overall happiness and job satisfaction of all employees. The benefits of this will help strong and trusting relationships to exist between colleagues, to give a feeling of being valued and respected and helps colleagues to understand one another. It will benefit the company as employees are more likely to meet their deadlines and be happy with their jobs making the company run more smoothly,
If a customer is not happy with service they received in a store, they are more likely not to return regardless of the quality of the product. Kudler’s objective at this point may be to hold customer service seminars for their employees to increase the level of customer service their clientele are receiving. Giving incentives to employees for great customer service is likely to improve the level of customer service produced by employees towards the clientele thus improving the likelihood of return shoppers. The surveys given to customers reflect on the prices of Kudler’s products as
The challenges place an ability of performance, increasing skill-levels that produce customer valued work. Employee encouragement takes a creative and “individual approach to challenges, with a strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board” according to "Lg, Life'S Good" (2013, p. 9). This increases the value of the organization and how the organization maintains its longevity with shareholders, within the market, and a society catered to through
If we as an employer create positive energized environments, that positive experience will pass along to our customer base. When an employee is happy and content the employee will definitely take care of the customer. In this case, everything is about attitude and the assurance of providing the employees
Employers want engaged employees because they deliver improved business performance. The aim of this report is to consider the approach that Nazareth Care has in this one area of Personnel Management, this being staff engagement and how we as an organisation can retain our good staff and keep them engaged
Emotional Intelligence in the Workplace Successful leaders have been studied extensively in an effort to determine the attributes contributing to effective leadership. Pearman (2011) writes leaders who employ the use of emotional intelligence deliver more transparent communication, accomplish initiated goals, and realize a greater level of employee satisfaction and engagement. The relevance of emotional intelligence correlates with the need for leaders to have followers. This is dependent on strong relationships (Pearman, 2011). Therefore, in addition to possessing the necessary technical skills, a truly outstanding leader also maximizes the application of emotional intelligence in the workplace.
Arthur may not be the best at managing others, which could make presentations or working on teams difficult. Arthur would not be the best choice to manage other workers, but he is an asset to the company because he has a positive attitude and likes his job. Arthur is a valued employee, and this positive state of mind could be good for morale. “Breaking down organizational goals into smaller more detailed task geared specifically toward the strength of an employee is an example of Management by Objection or the goal setting theory” (Pearson Education, Inc, 2011). As manager, I have decided that Arthur will serve the company well working in a position that does not require him to be in charge of any projects.
The best forms of motivation focus on what the employees deem to be important. Many organizations find that flexibility in job design increases an employee’s longevity with the organization, improves productivity and betters morale ("Reference for Business; Encyclopedia of Business", 2012). Some methods of motivation include empowerment; creativity and innovation; learning; quality of life; monetary incentives; and other incentives ("Reference for Business; Encyclopedia of Business", 2012). Empowerment means giving employees more responsibility and decision making authority so they can feel control over the tasks they are held responsible for and better equips them to carry out those tasks ("Reference for Business; Encyclopedia of Business", 2012). Creativity and Innovation gives employees the opportunity to use their ideas to improve a job, product, or service ("Reference for Business; Encyclopedia of Business", 2012).
The types of jobs that would open up could be Communication Director, Marketing, Management positions, accounting, human resource, public relation, administration and economic, even research and development. Tuition reimbursement will help build the company by increasing confidence in the employees, retain employees, and attract quality employees. Hiring within the company shows goodwill we care. The company has an opportunity to give back and create a new culture that consist of goodwill and loyalty to their employees. Building a foundation that will growth from the inside.