An organization is able to give each customer individual and unique attention, but it depends on the customer’s preference. Organizations continue to look for ways to prepare employees for changes in the company. Changes does not always extend just to employees, it involves customers also. The introduction of new products and services, technologies, and routines does not consists of internal memos and meetings, it ventures on to computers and videos. The quality of services that is an employee gives to a customer is the reason why customers return to the company.
Access the Evaluating Business Performance: Small Business Case Studies video in your online course. The video focuses on profitability, liquidity, efficiency, and stability of business. Given what you have learned about ratio analysis, choose one of the businesses from the video (Rose Chong Costumes, Anro’s Floor Maintenance, or John Osborne’s Gym and Squash Center) and identify two ratios that would be helpful for the owner of the business to monitor. Be sure to explain what the ratio would tell the owner, and how it can be improved for the business. Focus of the Final
Once the customer gets to the website, what information is important to the company and why? (Examples: How long was the customer on the website, areas visited, did they order a product or service, etc…) b. CRM software Which CRM Software program is recommend and why? How are they going to capture data from the customers for the business? c. Improvement of customer experience How to use this information to better the customer
Sederer encourages leadership skills such as motiving employees to work harder by believing in them as well as supporting them (Sederer, Leadership). Discussion: Leadership in the work place keeps structure so tasks can get accomplished in a business, but not everyone has the traits to be a leader. I agree with O’Keefee opinion that leadership is not a born trait it is learned through practicing, motivation, and the desire to do the job well (O’Keefee, Leadership). When I started my job, six- years ago in retail, I had no experience but through the years I have learned many traits about becoming an effective leader. I started as a sales associate with hard work I learned how to do my job well.
Do follow all the good codes set by company and do not be the one who ignore them and have own set of standards and telling the subordinates do not follow. Make sure all medical, leave, holidays and payment procedures are accord to the procedures. Punctuality Every boss expects their staffs to reach office on time and do not like they late to work. In order to be a good role model, I have to punctual to work and to be early so that your subordinates can learn from you and you do not need to rushing around to organize the daily heavy task alone as you can able to brief the staffs in early to work before you have any other important task such as meetings and conference. Good leadership Being a manager means you must have self-discipline and leadership skills.
Active or Passive Diversity: I would say that Tanglewood should look into active diversity because it meets the diverse needs of the customers. Diversity is a huge part of the company’s hiring process and they don’t want to be labeled as hiring only one class of people. Especially since the need of each customer is different Tanglewood needs to make sure that they have the necessary qualified associates to take care of the
On the other hand, in external staffing objectives, Tanglewood stores should conduct job analysis and available formal job specifications that it can use to guide it in establishing qualitative objectives. In addition, the company can utilize current employees, acquiring additional employees by their friends to fill into gaps; also the company can recall former employees or transfer employees from other departments. Although this is not long-term benefits for the Tanglewood, it can be helpful in seasonal hiring for store
I think that being able to connect with your manager as an employee is important, and not having to fear their title will allow them to be more approachable by employees who may present new ideas, and ways to better service our customers. Another aspect of the manager’s job at my company would be to consistently make sure all employees were educated on our software and how it compares to our competitors. Having this knowledge will empower employees to help overcome potential objections by customers and make them a trustworthy source of information.
However, if the system is manual I would hire intelligent employees who are good in dealing with people. They should be good with understanding and analyzing the suppliers to be able to determine which suppliers suit the company best. d. If the suppliers were to be chosen manually, there will be management practices because I have to monitor the employees as well as the suppliers. Observe their work and productivity to evaluate them. If the company’s system is automated there is a much less need for management practices as the system is the one choosing the
Management of human resources is very important of an organisation, the management should therefore find the right approach to their employees to be able to plan and manage them in a professional manner. Human resources management is important for an organisation because if employees perform efficiently it increases the production and/or customers services in an organisation. A business can manage its human resources through methods such as: motivation, training, appraisal and personal development planning. A very important aspect in HR management is employing staff with the right skills and qualification required for a particular job role and training those staff who don’t have the right required skills to carry out a particular task. Management of human resources is essential as it commits employees into achieving organisation goals and objectives.