PSY 435: Leadership And Performance In The Workplace

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Leadership and Performance in the Workplace Kelly Johnson PSY 435 April 2, 2012 Hugh Wallace, Ph.D Leadership and Performance in the Workplace Organizations need employee behavior to conform to workplace performance standards (Brown, 2011). While employees need to feel their behavior and performance in the workplace will be acknowledged. In order to maintain a happy medium with both employer and employee often times employers use I/O Psychologists to assist in the structure or needed improvements of their organization, such as the scenario of JC’s Casino. This organization is in need of improvements from top to bottom, from owner to housekeeper, in all aspects of structuring a high profile casino to benefit all who are involved.…show more content…
With JC’s casino the housekeepers are becoming less and less productive in that they are missing work, leaving the casino for other jobs causing turnover and staff shortage, and other full time employees are having to clean rooms. There has also been a concern with rooms not being ready at standard check in time causing check in to be moved a few hours back and the hiring of an individual to control a luggage room for guests. The owner could implement incentives or rewards for the employees who possess a strong work ethic and show skill level required for housekeeper duties. The owner could also offer a referral bonus for employees hired and completion of six months satisfactory job duties to the employee who referred the individual hired. In doing so this would eliminate the staff shortage and possibly the high turnover by showing the employees they matter and are needed. The owner could also implement an employee recognition program, such as employee of the month with a plaque in the lobby and those employees who have earned employee of the month displayed and also receive a day off in that same month. Employees have the need to feel valued and appreciated in the workplace and in applying incentives, rewards,…show more content…
Behaviors of employees tend to feed off of each other and can be addressed and adjusted by using reinforcement tools with focusing on equality throughout the casino. Positive and negative reinforcement, rewards and punishments can lead to more productive employee behavior and less counterproductive employee behavior. Employees want to be valued as an individual giving and using their skills to generate a productive business. However, when they feel as though they are not valued and receive no reinforcement in a positive manner they tend to feel worthless. On the same hand employers must give positive feedback when necessary as well as criticism when necessary. This will give those employees receiving criticism something to strive for to reach more positive
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