Online Word-Of-Mouth Communication Case Study

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According to a study by OTX (Online Testing eXchange) on behalf of DEI Worldwide (2008) exposed that various types of online social networks have become a new source of information and consumers depend on them as much as companies websites. The research also confirmed 60 percent of consumers reported online Word-Of-Mouth (recommendations from other consumers online) is powerful and valuable and could impact on their purchase decision. The companies, which take part with online social networks, have a larger opportunity to influence consumers’ purchase decision. Consumers would like to pass the information that they received about different types of companies, products or services. Consumers who examined information via online social networks and share the information with others, are getting involved in online Word-Of-Mouth communication Riegner (2007) research on online social networks and consumers’…show more content…
• Everyday pros: participate in online shopping activities. • Fast trackers: they are using the Internet to cover their immediate requirements such as weather or news. The segmentation aims to analyze the broadband population. Among these segments, Online insiders and Social clickers are mainly immersed in online communication activities. Understanding segments’ online behavior can generate a base for the further study and analysis of consumers’ purchasing decision process. The table 1 below presented the online users activities that have been done during a month by each segments. Table 1: Content creation by segment, Riegner (2007) The online insiders got involved in online Word-Of-Mouth because of their communication activities with other consumers and they are very influential groups that have enormous impact on consumers’ purchase decision. 2.4 The reasons behind online social networks’ influences on consumers’ purchase decision 2.4.1 Online Word-Of-Mouth

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