This is so we can reduce mistakes and hopefully stop problems from occurring, it also helps to ensure the highest level of personal care can be given. This must mean that information given in the various forms of communication is clear, to the point, accurate, informative and non-judgmental. Using these guidelines for communication all colleagues can work better together towards the same goals for the service users. Some ways I currently use effective communication in my job is by using the house communication book, service user’s daily diaries, staff meetings, handover briefings, 3 or 6 monthly personal reviews or even just asking things quickly with shift leaders or key workers. * An explanation of why it is important to observe an individual’s reactions when communicating with them.
Communication between work colleagues is essential, so that it ensures a continuity of care for the servise user, and all staff are aware of the current needs of the client. COMMUNICATION AFFECTS ALL ASPECTS OF OWN WORK how . Within the care setting I communicate using: Communication books, Handover with Colleagues, staff message book, Staff meeting,Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets.
The staff are always up to date with anything new with the tenant ie medication changes, And the tenants know they are being cared for correctly by all staff. Effective communication is important as it ensures that information is: clear, concise, accurate, and informative. This should reduce mistakes being made, and ensuring appropriate care. It is important to work as a team with your colleagues, so that you all work to
We also have codes of practice and regulations to stick to within the home. Taking time to learn and understand the personal beliefs of the service users we care for is very important to deliver the best quality of care. Asking questions to the service user or their family is an advantage. You should keep an open mind at all times and never dismiss or put down a belief as this would obstruct the quality of the standard of care you deliver to the service user. I believe I have a quite good knowledge and understanding of meeting standards with the care I deliver to our service users and meeting the standards expected within my role as a carer.
1.1 Explain the importance of continually improving knowledge and practice The importance of continually improving knowledge and working practice is to ensure that I am aware of and adhere to all the current health and social care standards, legislations and guidelines for good practice in my work place. Improving myself benefits not only me, but the company I work for, my co-workers and the service users we help care for. It enables me to keep up to date and change proactively to make sure that the service I offer is relevant and appropriate to care the service users. The service users must be confident that they can trust the people that they receive care from. As a manager this should be an ongoing activity which is the “norm” for a care organisation which will enhance the quality of my work, make staff happier which can only make for positive outcomes for the care home and the service users.
1.1 The reason why people communicate is to insure everyone has the correct information and instructions to follow, it also allows people to share ideas and experiences, express their feelings, socialize and ask questions. Communication enables people to build and maintain relationships with service users and work colleagues, to create a better working environment. It is easier for work colleagues to discuss and raise any concerns about a service user than to read in the care plan. 1.2 Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting.
Human Resources The Human resources can improve the H&M’s performance in many ways. There are two main processes which are looked at when managing human resources. • Recruitment: H&M must manage this carefully to make sure that they get the right staff for the job, looking at all their CV’s in detail and asking the acceptable questions in interviews is very important and, as a result, will help the organisation run efficiently, have a better performance and provide customers better service. • Staff welfare: This is also very important and H&M manages this by looking after staff and making sure they are all treated equally and that no one is discriminated for whatever reason. Having an environment where everyone is treated fairly will result in employees of H&M feel more valued, happy and more willing to give a better service.
If I was communicating with a professional I would be communicating in a formal manner mainly By verbal communication backed up by email or letter correspondence. 1.2 Explain how to support effective communication within own job role Within my role I support and communicate by various methods, this will depend on who I am communicating with i.e. service users, Families, care workers, social workers, doctors, pharmacists. It is important when talking to clients and their families that I communicate well, ensuring that all communication is personalised to the client and maintain confidentiality at all times. This level of communication is important to support the building of a positive relationship with their care worker and myself.
Explain how effective communication affects all aspects of working in adult social care settings. Communication is a vital factor when working in adult care, as it allows the needs and wishes of service users to be fully understood by staff members to ensure they have a fulfilled life. It also ensures low risk of any misunderstandings between staff members when discussing important matters so that everyone is in understanding. Explain why it is important to observe an individual’s reactions when communicating with them. It is important to see a person’s reaction when communicating, as it can give you evidence of their understanding.
| | | | | | SHC 21: Introduction to communication in health, social care or children’s and young people’s settings LO 1: 1:2 Understand why communication is important in the work setting. 1: 2 Explain how effective communication affects all aspects of own work. In all schools and nurseries communication plays an important role because it at the heart of what we do. Effective communication in every setting makes everything run smoothly because we always have to make sure our language is simple to understand and to come down to a child level with a low tone of voice. Communication is vital between colleagues so that it ensures a continuity of care and the respect of each other.