Nvq L2 Essay

1786 Words8 Pages
Name: La’Toya Smith-Burton This unit is about managing your work in a way that makes sure you will be able to work effectively with other people in the business environment Questions | Answers | 1. Understand how to plan work and be accountable to others | Outline guidelines, procedures and codes of practice relevant to personal work (1.1) | The guidelines procedures and codes of practice relevant to my work are as follows: >To take care of company property that I use, such as Computers, printers and phones >To respect confidentiality with regards to things going on in the office and learner information that we hold >To follow customer services guidelines to promote a positive and professional image of the company >Maintaining calm and professional when there are customer complaints > Following the correct fire drill process > Reporting accidents in the workplace Examples of guidelines in the workplace: Phone calls >Answer the phone politely ("Good Morning/Good afternoon...") >State the name of the company, in this case Caleeda Exchange If the caller is calling for someone else, politely put them on hold and then enquire as to whether the person they are calling for are available to talk. | Explain the purpose of planning work, and being accountable to others for own work (1.2) | Planning work involves management, organising and prioritising your work. A plan gives us a clear idea about what is to be done and helps avoid duplication of work. It allows me to manage my time effectively to meet objectives and deadlines. Everything is a lot clear and easier if we establish exactly what we are supposed to be doing, to what standard and to what time limit. Having a plan allows my line manager to know my daily task and allows them to check I understand my work objectives.I need to be accountable and
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